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The Branch Ambassador oversees and sets the positive tone for the customer experience at the branch for members, prospective members and all guests.
The required outcome for this role is to not only meet, but to exceed the needs and expectations of each guest so they are excited to be members and ready to recommend Achieva to others.
The Branch Ambassador creates this connection by focusing on the first impression at the entrance, guiding the person through their visit, connecting them to the people and services that they need and by ensuring a pleasant exit.
The Branch Ambassador handles a variety of member services including and not limited to entering member service requests in accordance with branch operating standards, providing related materials, assisting frontline staff when needed, and ensuring that anyone waiting is attended to and updated during their wait.
The Branch Ambassador participates in annual training as required for BSA and the Privacy Act to ensure we are delivering the highest standards in our credit union experience.
The Branch Ambassador must be very customer focused, self-motivated and a team player. Must be able to provide support to other branch locations as assigned.
Key Result AreasSupport Achieva’s Brand Frame by Finding a Way to always assist internal and external customers, Providing VIP service to all internal and external customers, Making it Easy for all internal and external customers, Learning about all internal and external customers, and Promoting an environment of Trust.PE
Maintain courteous and timely service to members and co-workers.Represent the credit union in a courteous and professional manner.
Listen and ask questions to determine what each person needs.S
upport the Branch team.SYSTEMS : P
ovide professional, accurate, and timely processing of member requests.Create and manage queue lines if more than one person arrives at the same time.O
ffer alternative solutions to waiting such as making an appointment with a Member Service
or using Outlook Calendar.Al
ert teammates that members are waiting and what they need.P
ovide professional and courteous communication to promote synergy between members and departments.Competent in the computer and software systems required to check visitors in, alert employees of their needs and find Achieva information for guests and members.
ENVIRONMENT : oversee, update and ongoing light cleaning of the following areas : Member coffee station - neat, clean, and well stocked.
Member waiting area is neat and clean.Member Computer Station is operational and assists members when needed.T
eller queuing area is neat and clean.Front Door is clean, accessible and invitingPRODUCTK
nows the core Achieva products well enough to answer basic questions.K
nows the top ten most asked questions about Achieva.K
nows and shares the Achieva story, history and difference.P
erform other essential job functions as required or assigned.Required EducationHigh school diploma or G.E.D.Required ExperienceMinimum 1 year similar or related experienceRequired SkillsCustomer Focus - Ability to connect with people, personallyP
ofessional PresentationImpeccable oral and written communication skillsProven ability to handle even the most difficult customer situations with empathy and professionalismHigh Level
oduct knowledgeA
bility to facilitate systems - traffic flow, customer flow, waiting areaA
bility to multi-taskOr
ganizational skillsA
bility to work independentlyT
eam PlayerDesired SkillsMicrosoft OutlookWindow-based PC computer10 key calculatorAchieva Credit Union is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Achieva Participates in E-Verify.
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Full Time
IT Outsourcing & Consulting
$44k-58k (estimate)
05/24/2024
07/28/2024
The job skills required for Branch Ambassador include Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Branch Ambassador. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Branch Ambassador. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Branch Ambassador positions, which can be used as a reference in future career path planning. As a Branch Ambassador, it can be promoted into senior positions as a Branch Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Branch Ambassador. You can explore the career advancement for a Branch Ambassador below and select your interested title to get hiring information.
If you are interested in becoming a Branch Ambassador, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Branch Ambassador for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Branch Ambassador job description and responsibilities
Branch Ambassadors have a wide range of responsibilities dealing with foreign marketing relations through social connections.
01/20/2022: Flagstaff, AZ
Creating a dynamic social media presence and getting the attention of prospective companies.
03/08/2022: Vincennes, IN
For many businesses, a brand ambassador program can be a fruitful way to reach new audiences, attract new customers and boost the bottom line.
01/17/2022: Bremerton, WA
Branch Ambassador can work with many different types of brand ambassadors, depending on the level of exposure they’re looking for and the budget they have to spend on this type of program.
01/14/2022: Chicago, IL
Branch Ambassadors making appearances at the open house.
01/19/2022: Dothan, AL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Branch Ambassador jobs
Oftentimes, brands will hire ambassadors who are currently pursuing a degree.
12/18/2021: Corpus Christi, TX
Numerous job listings do ask that candidates have some experience as a brand ambassador or that they are, at minimum, familiar with the world of marketing.
12/20/2021: Montgomery, AL
A pre-built brand ambassador program can serve as a one-size-fits-all solution for long-term partnerships.
02/16/2022: Santa Maria, CA
Active and consistent on social media.
12/21/2021: Nassau, NY
Gain the brand awareness passionately
01/30/2022: Sioux Falls, SD
Step 3: View the best colleges and universities for Branch Ambassador.