Department: Administration (People Operations)

Reports to: Human Resource Manager

Exemption: Non-Exempt

Date Revised: May 2024

Position Summary

• Lead the design, analysis, and administration of the total rewards program to enhance employee benefits offerings in line with organizational objectives.
• Serves as the agency’s payroll and benefits expert.
• Trains others in leadership as necessary.
• Responsible for timely, accurately, and compliantly processing payroll for the organization on the regular payroll schedule.
• Develops and maintains a solid understanding of the Agency’s HRIS/payroll software.
• Serves as the employee benefits expert by administering all employee benefits programs to include but not limited to: medical, prescription, dental, vision, disability, and retirement programs.
• Maintains a professional relationship and open communication with the agency’s insurance broker(s).
• Plans, executes, and maintains open enrollment.
• Conducts employee benefits meetings.
• Resolves issues related to employee benefits, including claims and eligibility.
• Conduct comprehensive analysis of employee benefits programs and recommend enhancements to ensure competitiveness and attractiveness by continuously assessing the market for trends in the industry.
• Manage the agency’s leave program.
• Maintain leave policies.
• Serve as the contact point for employee leave requests and questions.
• Develop, implement, and maintain policies, procedures, and programs related to employee benefits, leave management, and HR operations, emphasizing operational excellence.
• Ensure compliance with relevant laws, regulations, and industry standards in HR management, including benefits administration, payroll, and policy development.
• Analyze HR metrics and data to identify trends, address issues, and make data-driven recommendations for enhancing HR programs and processes.
• Manage budgetary aspects of HR programs, including benefit plans, insurance policies, and payroll, through collaboration with the Finance department.
• Maintain accurate records and documentation related to employee benefits, leave management, payroll, and HR operations to ensure data integrity and legal compliance.
• Serve as a liaison between HR, employees, and external parties to facilitate effective communication and problem resolution.
• Stay informed about industry trends, best practices, and regulatory changes in HR management, incorporating relevant insights into HR strategies and initiatives.
• Stay current on emerging HR and payroll technologies, leveraging them to streamline processes and enhance efficiency.
• Perform any additional duties or special projects assigned by management to support the overall goals and objectives of the HR department and the organization.
• Conducts internal audits and serves as the key point of contact for external audits

• Communicates and educates peers on current projects to ensure others are able to support, if needed.

• Apply sound judgment and know when to escalate issues and concerns.

• Develop a deep understanding of department needs and unique position requirements and key success drivers.

• Works in a collaborative environment and supports other HR functions as needed.

Job Role Expectations

• Maintain confidentiality on a business need-to-know basis with all aspects of employee, organizational, and donor information.

• Communicates corporate culture internally and externally.

• Creates and fosters positive professional relationships for enhanced collaboration with internal and external customers, partners and stakeholders.

• Serve as an administrator to the agency’s HRIS.

• Help ensure regulatory compliance by maintaining employment and termination records and logs and regulatory tracking.

• Maintains information in order to complete legal compliance audits with all aspects of HR.

• Ensure organizational compliance with federal, state, and local employment laws and regulations, and agency policies.

• Identifies relevant models of best practice in other institutions or organizations.

• Other Duties as Assigned

Organizational Expectations

• Embodies LOPA core values of being selfless, authentic and passionate.

• Participates as an active member of the team and meets departmental expectations.

• Timely completion of all required educational training, tasks and SOP reviews as assigned.

Knowledge, Skills & Abilities

• Diversity-oriented with a focus on creating an inclusive environment.

• Understanding of general human resources policies and procedures.

• Good knowledge of employment/labor/leave laws.

• Ability to read, write, and comprehend instructions and correspondence.

• Strong organization and time management skills.

• Superior communication skills—both verbal and written.

• Ability to apply common sense understanding and to solve problems.

• Excellent typing skills.

• Working knowledge of Google Suite and Adobe.

• Experience with an HRIS.

• Be respectful of others.

• Timely completion of all required educational training, tasks and SOP reviews by assigned due date.

Role Progression

• This role may be eligible for progression to a manager or Director position if one is made available. Promotion will be at the discretion of the Executive team.

Work Environment

• Possible exposure to communicable diseases, bloodborne pathogens, airborne illnesses, hazardous materials, pharmacological agents with little likelihood of harm if established health precautions are followed.
• May, at times, have exposure to blood, packaged organs and tissues for transplant and/or research while in the office.
• Some in-state travel possible.

Physical Demands

• Ability to communicate effectively through in-person and verbal avenues.
• Considerable time spent sitting.
• Repeating motions that may include the wrists, hands and/or fingers.
• Use of fine motor skills.
• Doing work that requires visual acuity.
• Operating motor vehicles or heavy equipment.
• Assessing the accuracy, neatness and thoroughness of the work assigned.
• Sedentary work that primarily involves sitting/standing.
• Medium work that includes moving or lifting objects up to 50 pounds.

Work Hours

• Bachelor's degree in Business Administration or Human Resources.

• Experience managing policy and leave in a medium to large organization.

• PHR, SPHR, or SHRM-CP certification preferred. CPP certification highly recommended.

• Experience managing self-funded/self-insured or partially funded plans

• Minimum 3 years of experience in payroll and benefits administration, 5 years preferred