Data Center Reclamation Tech - IT Hardware Technician specialist :

• Follows ITIL processes and procedures at all times
• Maintains monthly inventory - Scan roughly PC’s on site, pull out of lease PC’s - track and consolidate inventory from external sites.
• Weekly inventory Count New in box units ever Tuesday
• Meet with Procurement, to cover issues that affect the depot and reclamations team Provide information about Assets to help leverage ordering needs Initiate pickup of retired pallets
• Receive Supplies / Assets Record the delivery of Supplies and Assets Add new Assets to inventory (inform H IT procurement manager of supplies needed)
• Request Queue Work with customer to identify the device they wish to order. Obtain all necessary approvals. Inform people of equipment stock status Track who wants future equipment.
• Call Coordination Review tickets from queues on two separate systems and deploy them to the correct location including technicians, builders, or other queues.
• Pull Drives for ISEC update hard drive database and tracking spreadsheet.
• Research hardware issues that can’t be resolved by builders or Client Warranty
• Train - new employee, existing employee on process
• Tablet Hardware - Return and Decommission Assets Archive Hard Drive using existing defined process Clean Assets
• Answer the P-U window to provide hardware or answer questions
• Receive Mail Unbox (and distribute as needed) equipment daily (- parcels daily)
• Manage Healthcare PC Inventory and Support Emails from external techs for Inventory updates, equipment requests, and troubleshooting issues.
• Manage Physical inventory Organize in warranty and in lease devises, out of warranty in lease, out of warranty out of Lease.

Build & Scan pallets of out of lease equipment.

• Return and Decommission Assets Archive Hard Drive using existing defined process Clean Assets.
• Clean and organize room Supplies, PC’s, and hardware

Other duties may include :

• Configures, installs, repairs, and troubleshoots issues related to hardware performance on servers, mainframe equipment, network equipment, tape equipment.
• Maintain the highest of standards in the data center for consistency of installations, quality and appearance of cabling, labeling, documentation, ticket and process compliance, and meet client SLA's for up time.
• Performs regular walk-through of the data center noting environmental problems and system errors, making incident and change tickets, perform repairs or engages proper personnel for resolution.
• Engages OEM vendors for warranty repairs, escorts, manages and assists field engineers in the data center for service calls, insuring compliance with change management, incident management and security policies and procedures.
• Maintains documentation, inventory sheets, technical schematics and diagrams.
• Installs, de-installs, modifies, and / or relocates hardware in the data centers consistent with job specifications and ensures schedules are met, maintaining data center standards.
• Performs DOD compliant data wipes on midrange server systems.
• Other duties as assigned.

Last updated : 2024-06-12