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RESOURCE SPECIALIST
HOPE Helps, a local non-profit with a mission to prevent homelessness and keep families in their homes, is looking for a dynamic and organized person to join our team as a Resource Specialist. This part-time position is responsible for providing friendly client service through answering phones and greeting clients, assessing their needs and directing them to the appropriate resources within HOPE. The ideal candidate would have previous non-profit experience and show a dedication to the mission of HOPE.
· Understanding of HOPE’s mission, vision, values and structure.
· Possess thorough knowledge and understanding of HOPE’s programs, and upcoming outreach events.
· Greet and assist all clients, customers, volunteers and potential donors in a friendly and courteous manner in person and via phone.
· Scheduling client appointments with pantry and staff.
· Direct clients to the appropriate resources within HOPE and refer interested and qualified clients meeting criteria to applicable program service providers outside of HOPE.
· Client intake/document collection for case management.
· Maintain composure as a front desk resource specialist who is often first to be confronted with client situations/crisis.
· Organize and maintain the lobby/work area (resource materials/literature, hygiene closet, supply closet, etc.).
· Take direction, provide suggestions to the Resource Team and implement policies and procedures.
· Perform administrative duties necessitated by program activities including but not limited to data entry, scanning, copying, correspondence, filing, answering phones, supply inventory, receptionist tasks.
· Support service and outreach established relationships with partner agencies and community employers.
· Troubleshoot Resource Department volunteer needs.
· Other duties as assigned.
· Skills/Attributes: Ability to adapt in various environments, Maintain Confidentiality, Team Oriented, Maintain Composure in Crisis, Ability to be Firm and Pleasant when Enforcing Client Requirements, Organized, Patient/Discerning, Dynamic, Innovative Thinker, Energetic.
· Required: Bilingual (Spanish), Proficient in MS Office and Google Workspace
· Preferred: AA Degree, Bilingual, Previous Nonprofit/HMIS Experience, Knowledge of Seminole County Social Services/Resources.
Please send resume, cover letter and pay rate expectation to resume@hopehelps.org with
RESOURCE SPECIALIST in the subject line.
Job Type: Part-time
Pay: $14.50 per hour
Expected hours: 21 per week
Benefits:
Schedule:
Language:
Ability to Relocate:
Work Location: In person
Part Time
$37k-46k (estimate)
05/18/2024
09/14/2024
hopehelps.org
Oviedo, FL
25 - 50
The job skills required for Resource Specialist include Confidentiality, Scheduling, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Resource Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Resource Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Resource Specialist positions, which can be used as a reference in future career path planning. As a Resource Specialist, it can be promoted into senior positions as a Human Resources Assistant II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Resource Specialist. You can explore the career advancement for a Resource Specialist below and select your interested title to get hiring information.