What's in it for you?

• Competitive compensation package with bonus plan ($45,000-$50,000 per year)
• Hotel discount at locations worldwide
• Paid time off and holiday pay incentives
• Flexible schedule
• Professional development and growth opportunities
• 401(k) available for all associates
• Full benefit options available (medical, dental, and vision insurance)

ROI Hospitality is looking for a passionate, customer service-oriented Assistant General Manager for our newly renovated 121 room Cambria® Hotel Madison East. In this role, you will assist the General Manager by continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and development of associates.

ROI Hospitality team members are passionate about their work and like to have fun! If you want to be valued and make a difference…apply today!

RESPONSIBILITIES

• Support all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales, and revenue generation.
• Ensure implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.
• Manage the front desk department including hiring, training, and scheduling staff.
• Ensure the front desk is run in a professional manner in accordance with management company and hotel policies.
• Assist the front desk staff during busy periods and staff shortages.
• Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Front Desk, Food & Beverage, Engineering, Sales, and Housekeeping Departments.
• Assist with budgeting, forecasting and inventory controls.
• Maximize revenue by monitoring ADR & occupancy compared to budget.
• Exhibit unmatched customer service skills and a positive attitude with team and customers.
• Review and process invoices.
• Manage guest complaints at the hotel though hotel review sites (Medallia)
• Performs all other duties as assigned by General Manager

QUALIFICATIONS

• Minimum 2 years management experience at a full-service hotel, and/or two years restaurant food and beverage management experience.
• Strong administrative and communication skills.
• Demonstrated ability to lead teams effectively and consistently.
• Experience working with budgets, payroll, revenue management, and forecasting.