Description:

Act as advocate on behalf of the applicant/customer in order to ensure that a high level of customer service is delivered within the Consumer Unsecured Merchant Financing team. Advocate will be responsible for explaining/offering appropriate service/support solutions and recognizing opportunities to increase customer satisfaction and enhance the customer and partner relationship.

Identify and respond to customer inquiries by actively listening in order to determine their needs. Provide accurate information to customers as it relates to credit decisions based on applications submitted.
Accurately track all calls from applicants/customers and Merchant partner locations utilizing a tracker. All the while identifying and recording all customers’ expressions of dissatisfaction in our system of record.
Ensure daily work is completed according to policies and procedures and adhere to applicable state and federal requirements.
Ensure daily work/follow-up work is completed according to policies and procedures and adhere to applicable state and federal requirements.
Adhere to all Call Quality and Operational standards and expectations
Assist with any additional duties required to meet the business line needs.
Qualifications – Internal

1-2 years minimum related World class customer service
Able to organize as well as the capability to manage multiple tasks simultaneously
Ability to learn and attain new knowledge and new concepts quickly
Ability to identify and resolve issues efficiently and effectively for customers
Good verbal/written/interpersonal communications
Excellent listening and problem solving skills
Good interpersonal skills with the ability to navigate through difficult situations
Team player
We are hiring for both Inbound and Outbound agents. Currently need 3 Outbound, 9 Inbound, subject to change.

Job Type: Contract

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Commute:

• Johnston, RI 02919 (Preferred)

Ability to Relocate:

• Johnston, RI 02919: Relocate before starting work (Preferred)

Work Location: In person