Responsibilities

• BCO growth, review future Bids and Alling internally and externally how to increase share of wallet.
• Consult with clients understanding their needs of their business and to understand their shipping, logistics and supply chain needs through a solutions-based selling approach.
• Build and manage a pipeline of lanes of interest with BCO clients with a diverse set of backgrounds from end to end.
• Ensure deadlines are met when bids are received.
• Prepare MBRs and QBRs for each customer meeting to analyze adherence of the nomination.
• Identify and solve customer problems and address operational issues.
• Develop and maintain excellent work relationships to enhance customer services, Operations and Dispute team.
• Work with Accounts Receivable department when accounts become delinquent to ensure payments are received from customers.
• Responsible for updating weekly Customer Relationship Management (CRM) activity reports in compliance with Hapag-Lloyd policy.

Candidate Requirements

• Bachelor’s Degree, plus 4 to 6 years of professional experience in Sales or the equivalent combination of education and experience.

• Committed to building, improving and delivering quality products, services, and processes using statistical and quantitative information.
• Knowledge of Hapag-Lloyd’s shipping routes, equipment, rates and services.
• Clarify shipping terms unique to a location.
• Knowledge and understanding of most shipping terms, routings, schedules and the general practices of various countries, carriers, ports and terminals with the ability to apply that knowledge to make effective job assignments.
• Knowledge of the operational aspects of the transportation industry, including shipping on vessels and ground transportation.
• Expertly use maps and other geographic reference materials to determine where nearest ports and terminals are to customers.
• Determine the best mode of transportation for ground transport between the customer and the terminal.
• Relate to people in an open, friendly, accepting manner and shows sincere interest in them, their organizations, and their concerns.
• Listen to and understands the customer (both internal and external).
• Anticipate customer needs and gives high priority to customer satisfaction.
• Shows persistent enthusiasm in customer interactions.
• Set aside other work to help customers.
• Use customer feedback to improve overall future customer service and satisfaction.
• Develop strategic plans for customer growth using state of the art Customer Relations Management software (CRM).

Skills

• Written and verbal communication skills
• Organization skills
• Time management skills
• Teamwork skills
• Multitasking skills
• Budget management
• Sales skills
• Account management
• Proficient in Microsoft Office and CRM products
• Presentation skills

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the incumbent is regularly required to sit, talk and hear. The incumbent regularly uses hands and fingers in the course of daily job duties, including the use of a personal computer. The vision requirement includes close vision. This position requires travel and work, in and outside, normal working hours.