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Inkspirenize is Hiring a Customer Service Representative Near Los Angeles, CA
Location: Los Angeles, CA
Position Type: Full-Time
Reports To: Customer Service Manager
Job Summary:
We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a friendly demeanor, and a passion for helping customers resolve their issues efficiently. As a Customer Service Representative, you will be the first point of contact for our customers, providing support and ensuring an exceptional customer experience.
Key Responsibilities:
- Customer Interaction:
- Handle inbound and outbound customer calls, emails, and live chat inquiries in a professional and courteous manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues effectively, aiming for first-contact resolution.
- Problem-Solving:
- Diagnose and troubleshoot customer problems, providing appropriate solutions.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Product Knowledge:
- Maintain a deep understanding of our products and services to provide accurate information and support to customers.
- Stay updated on new products, services, and policies.
- Team Collaboration:
- Work closely with other departments, such as Sales, Technical Support, and Marketing, to provide cohesive customer support.
- Participate in team meetings and training sessions to improve service skills and product knowledge.
- High school diploma or equivalent required.
- Experience with CRM software and ticketing systems is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Job Summary
Full Time
$42k-52k (estimate)
05/25/2024
06/09/2024
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
