Description

Job Summary :

• Advise and assist customers and contractor personnel of FLIR Surveillance recommended methods and techniques for maintaining electronic equipment on select platforms.
• Determine and recommend products or service solutions that best fits the customers’ requirements.
• Conduct operator and maintainer training of electronic systems for service technicians and operators / end-users as required.
• Analyze product failure and recommend and implement solutions to enhance product reliability.
• Assist in development of processes and procedures to support the servicing and maintenance of electronic equipment.
• This position will also assist in conducting integrated equipment systems tests.

Primary Duties & Responsibilities :

• Conduct high level repair, diagnosis, service, support and upgrades to all land-based, airborne and maritime products.
• Assist Engineering in development and implementation of system upgrades and engineering change orders (ECO).
• Develop standard repair and maintenance procedures and document to company standards.
• Provide technical and administrative support in the management of field service inventory, to include establishing requirements for contents and quantities.
• Perform customer interface either in person or via telephone or electronic media regarding technical issues, repairs, or information.
• Prepare lesson plans and perform training of customer personnel in the operation and maintenance of FLIR Surveillance equipment.
• Conducts both on-site installation of equipment and isolation of equipment start-up malfunctions.
• Takes corrective action by following established testing procedures to ensure proper working order.
• Represents the company in dealing with the customer (including equipment demonstrations) and takes responsibility for customer's satisfaction with equipment.
• Provides leadership and trains technicians as required.
• Participate in the development and implementation of training programs for service technicians, field service personnel and / or customer maintenance personnel.
• Repair select systems in a shop environment when travel schedule allows.
• Performs other job related duties as required.

Job Qualifications :

• Candidates with an Associate’s Degree plus specialized electronics or military training will be considered.
• Specialized infrared or thermal imaging technical training or equivalent experience required.
• A minimum of three years infrared or thermal imaging field service technical repair experience.
• Working knowledge of Microsoft Office products.
• Strong interpersonal and communications skills required.
• Must be able to work independently as well as with different levels of management and staff, both internally and externally.
• Ability to travel on short notice both domestic and international.
• Must be able to lift a minimum of 40 lb.
• Aircraft and Powerplant (A&P) License desired.
• Position is located at North Billerica, Massachusetts facility, with a requirement of travel from MA approximately 50-60% of the time to field assignments.

Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.

S. Departments of State or Commerce.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders.

Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.

Last updated : 2024-06-19