Information Services seeks a SIS Platform Manager who provides daily oversight and management for the operational systems supporting the tracking and reporting of student records. This includes but is not limited student recordkeeping for academic progression and billing (Ellucian Colleague), related document management (Hyland OnBase), and reporting platform. Primary duties include working closely with business units to understand and enhance information delivery and workflows across the University.

• Management of strategic and operational aspects of functional areas for Student recordkeeping and billing (Ellucian Colleague, Hyland OnBase)
• Managing the development and implementation of software enhancements, maintenance programs, and new releases of these products.
• Work with university academic and administrative functional areas, and user groups to assess institutional needs and identify/develop, test, and implement the appropriate system enhancements and add-ons required.
• Responsible for application implementation, training, ongoing maintenance and support, enhancements, and customizations
• Third-party vendor management and oversight.
• Communicate effectively with clients to identify needs and evaluate alternative business solutions.
• Communicate progress, risks, expectations, timelines, milestones and other key project metrics to clients and team members.
• Determine operational objectives by studying business functions, gathering information and evaluating output requirements and formats.
• Analyze information to determine, recommend, and plan system specifications, layouts, and modifications.
• Actively reviews and monitors reported incidents and defects. Coordinates investigation, resolution and documents results.
• Assist in the maintenance and monitoring of security, backups, reliability, system performance, and automation of systems to ensure data security, integrity, and system reliability.
• Develop and maintain system and process documentation for applications including operations, and user guides.

Required:

• Bachelor’s degree or equivalent education/experience
• Minimum of 5 years of relevant IT experience in large scale, enterprise organizations
• Minimum of 3 years of experience with academic administrative applications; focused on the Ellucian Colleague ERP solution preferred, including Colleague Studio, Self-Service, Colleague API and Ethos
• Experience in designing scalable, best practice solutions
• Demonstrated knowledge of document management applications with emphasis on workflow improvement; preferably Hyland OnBase
• Demonstrated fluency in business processes and process differentiation
• Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes
• Experience integrating outside applications (including cloud-based systems) with internal enterprise systems
• Strong desire to learn and work in a team environment striving toward a common goal
• Ability to understand and negotiate needs and expectations of multiple stakeholders
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment

Preferred:

• Certified Salesforce Administrator

Physical Requirements:

• Standing, sitting, manual dexterity, ability to move between offices and floors of buildings.
• Ability to meet deadlines and perform well under pressure.
• Ability to be physically in attendance at designated worksite during scheduled work hours and to work some evenings and weekends.
• Normal range of vision and hearing (with or without correction).
• Ability to lift up to 5-10 lbs.

Apply
Please attach a cover letter and a curriculum vitae/resume. Finalist candidate(s) for this position will be subject to reference checks and a pre-employment background check as a condition of employment.
About Us
Established in 1823, Massachusetts College of Pharmacy and Health Sciences (MCPHS) is the oldest institution of higher education in Boston, a city that is home to many of the world’s top universities and healthcare institutions. We are one of the largest and most highly-ranked schools for health- and life-sciences, and our alumni and faculty continually distinguish themselves in healthcare settings around the globe. MCPHS has more than 7000 students across campuses in Boston’s Longwood Medical and Academic Area (LMA), downtown Worcester, MA and downtown Manchester, NH. Our vision is to empower our Community to create a healthier, more equitable world, which we strive to achieve through our strategic priorities of collaboration, inclusion, success, sustainability, planning, and support.
We offer competitive salaries and excellent benefits that include a substantial contribution toward the cost of medical, vision, and dental insurance, generous time off, retirement and pension plans, and flexible work arrangements to support work/life balance for our employees while supporting the MCPHS strategic plan.
MCPHS is an Equal Opportunity Employer that celebrates a diverse community. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled