Our Risk and Compliance team has an excellent opportunity for a Docket Clerk Manager in the Firmwide office. This is an exempt position that reports to the Senior Manager, Records and Information Management.

Responsibilities:

• Serves as a first level response to questions and problems from the docketing team, attorneys, and staff to enable the Docketing Department to function in a consistently productive manner.
• Manages and sets performance expectations and measurements for the national docketing department staff.
• Recommends and implements process improvements and changes directed to increasing efficiency and improving service levels.
• Responsible for the overall accuracy and completeness of all case dockets and calendars.
• Maintains a thorough knowledge of the docket database to create specialized reports and make appropriate changes as necessary.
• Ensures daily quality checks are in place to review critical docketing data and coordinates periodic data audits.
• Maintains regular communication with attorneys and administrative staff to receive feedback, perceptions of docketing quality, and suggestions for improvement; works in coordination with leadership team to implement improvements.
• Regularly reviews team processes to identify new ways to increase both efficiency of the docketing process through improved workflows, automation or other technology and accuracy of data through data validation tools, second eye checks and periodic audits.
• Ensures team members are developing the skills and knowledge to carry out their roles effectively, identifying skill gaps and implementing necessary training to ensure a consistent approach is maintained across the team.
• Identifies opportunities for improvement that result in enhanced risk mitigation and increased effectiveness.
• Partners with internal and external subject matter experts to continuously update docketing standards.
• Oversees the integrity of the docket database, which includes accuracy and compliance.
• Establishes and maintains effective working relationships with technology and services vendors.
• Identifies policies and procedures that can be improved and suggests operational enhancements of the Docket Department; documents and communicates changes to docketing policies and procedures to management.
• Immediately reports all risk management-related concerns to management.
• Performs other duties as assigned by Firm leadership.

Requirements:

• Bachelor’s degree required; with a minimum of five (5) years of management experience in a Docket Department at a large law firm.
• Must be highly organized and a team player.
• Must have familiarity with Compulaw or comparable docket software.
• Must be familiar with federal and state court systems and the corresponding federal, state and court rules.
• Able to interact effectively and professionally with all levels of personnel, including attorneys, co-workers, and administrators.
• Must be flexible in order to respond quickly and positively to shifting demands and able to work under tight deadlines.
• Able to plan, organize and complete multiple related activities.