A Day in the Life of a Patient Access Representative I:

The Patient Access Representative I will have continual and direct patient contact and perform diversified tasks and duties associated with outpatient and inpatient registration, admissions, cashiering and communications. This position discusses financial responsibility with patients, maintains accurate patient account information, verifies insurance, and acts as a patient ambassador.

Why work at Cheyenne Regional?

• 403(b) with 4% employer match
• ANCC Magnet Hospital
• 21 PTO days per year (increases with tenure)
• Education Assistance Program
• Employee Sponsored Wellness Program
• Employee Assistance program

Here Is What You Will Be Doing:

• Registers patients and/or responsible party in a timely and efficient manner using multiple methods of communications.
• Schedules patients for services as applicable.
• Obtains required admission information such as patient insurance/financial information, demographics and ensures an accurate medical record is created.
• Promotes accurate billing information and dissuades fraudulent use of insurance.
• Obtains necessary signatures for consent for services and mandatory Medicare and Tricare documents. Communicates with third parties to coordinate authorized hospital services.
• Executes the pre-registration and pre-authorization process by obtaining necessary documentation from the patient, patient’s physician, and insurance company.
• Assists walk-in patients that are not scheduled if patient has a physical order or it is already displayed in EPIC and test does not require a future appointment. Enters order, and schedules patient to have test done.
• Reviews price estimates and collects appropriate monies due or arranges for payment plans with each patient. Reviews and discusses all patient financial responsibility at the appropriate time in the admission process.
• Maintains patient records regarding all non-clinical patient information. Coordinates with all departments for patient services and information.
• Processes correspondence and return mail.
• Directs and escorts patients and visitors to appropriate departments.
• Scans items in a timely and efficient manner.
• Ensures that patient name, encounter number and medical record number are documented on each page of the medical record 100% of the time.
• Performs qualitative and quantitative analysis.

Desired Skills:

• Excellent written, verbal, and interpersonal communication skills
• Proficient reading, writing, and math skills
• Ability to multi-task and work well within stressful environment
• Strong problem-solving skills
• Ability to read and comprehend reports, studies, and government regulations and guidelines

Here Is What You Will Need:

• High school diploma (or equivalent certificate from an accredited program) or higher
• 3 Months: (Behavioral Health Department Only) Crisis Intervention (CPI) training within 3 months of start date
• Prior experience in admissions, registration, and/or outpatient scheduling preferred.
• Computer Skills are Essential.

Nice to Have:

• Customer Service Experience
• Professional Telephone Communication Skills
• EPIC EMR and Microsoft Office Experience Preferred
• Patient Access experience
• Previous Call Center Experience

About CRMC:

Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000 patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence to I.N.S.P.I.R.E. great health.

Our team makes a difference every day by providing trusted healthcare expertise through a passionate and I.N.S.P.I.R.E.(ing) approach with a personal touch. By living our values, we aim to achieve our goal of becoming a 5-star rated hospital, providing critical support and resources to our community and the greater region we serve. If you are eager to make a difference and passionate about healthcare, we encourage you to apply today!