Merge is looking for a Customer Success Manager to help lay the foundations for repeatable and consistent revenue growth. You should be driven, adaptable to change and creative as you help us test out new ideas and find what works in the pursuit of building a truly customer-centric process. This is a fantastic opportunity to play a key role in an organization that cares deeply about delivering an exceptional customer experience.

What you will do:

• Have a mind for technology - we’ll teach you about Merge, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts

The ideal candidate will have:

• A minimum of 4 years of experience working in a Customer Success or Account Management function for software products. 
• A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers' team within Merge
• The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc.
• An entrepreneurial mindset - this is a new team at Merge where you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
• Team player and passion for collaboration

Compensation:

• The cash compensation range for this role is ($75,000-$110,000 base variable compensation)
• Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, and certifications. In addition to cash compensation, all full time employees receive an equity compensation package

Benefits

• Unlimited PTO 10 company holidays
• Pre-Tax commuter benefits
• 100% covered health, vision, and dental insurance 
• 401K Plan
• $200 one-time home office stipend
• In office snacks and free dinner when working past 7pm