Basic Job Function

Coordinates moves performed for Hilldrup’s Workplace Solutions (commercial) accounts. Monitors moves maintaining direct contact with customers from the initiation of the order to its successful completion at the time of delivery. Responsible for assuring each customer is highly satisfied with their moving experience.

Position Scope

Frequent contact with other United Van Lines agents, account personnel, national account representatives, customers, Hilldrup operations staff, and salespersons to coordinate moves and serve as a resource/contact for the customer.

Significant Responsibilities and Essential Functions

1. Receives orders from account representatives and potential prospects (via phone, fax and e-mail).

2. Receives information from origin agent and/or works with destination agent.

3. Updates registrations with any changes after the initial registration is complete.

4. Monitors orders for crew information, updated scope, changes in dates, etc.

5. Check ETA’ and set up any required destination services.

6. Provides all of the above services an average of 70 moves per month.

7. Makes personal visits to accounts to establish and maintain close working relationships.

8. Prepares reports and correspondence as required by assigned national accounts.

9. Responsible for inquiries after hours for assigned accounts/customers.

10. Maintains pending file.

11. Identify exceptions or problems as they arise (be pro-active); act with initiative in order to anticipate and resolve problems, communicate with customer, management and service providers to identify solutions to any issues that surface.

12. Cross-train, demonstrate a willingness to improve and become proficient with handling various services offerings of third party logistics programs (i.e., intermodal, air cargo, LTL trucking and TL trucking).

Minimum Job Qualifications Required

· High school diploma or equivalent; undergraduate degree preferred;1-2 years customer service experience required.

· Must have a professional demeanor.

· Exceptional customer service orientation;

· Excellent critical thinking and problem-solving skills;

· Ability to effectively develop and maintain strong working relationships with and internal stakeholders/partners and customers;

· Ability to multi-task and to effectively manage changing priorities;

· Ability to work autonomously and as a member of a team;

· Excellent organizational abilities and strong attention to detail;

· Exceptional written and verbal communication skills;

· Adept with use of technology;

· Commitment to highest ethical practices.

Incumbents will be expected to embrace and champion Hilldrup’s organizational competencies/values:

· Empowered Accountability · Uncompromised Integrity

· Unwavering Commitment · Fearless Communication

· Infectious Positivity · Purposeful Agility

Hilldrup is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.