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Who We Are:
The Duravent Group is a recognized global technology leader in the HVAC industry, first-to-market with innovations in venting systems. Founded in 1956, our $500 million company is headquartered in Detroit, Michigan, and has 15 locations across Canada, Mexico and the United States. Duravent leads with best-in-class design and manufacturing capabilities, world-class distribution networks, and customer-first service and support. We ensure quality and drive safety through scientifically proven materials and unequaled engineering.
Duravent acquired Grand Rapids-based Hart & Cooley in 2021. A leader in the HVAC industry since 1901, the Hart & Cooley acquisition brings a legacy of quality and service, robust manufacturing and distribution capabilities, and a suite of trusted brands into the Duravent family.
As a combined company, Duravent is uniquely positioned as the next generation leader in interior climate technology industry. Our team of passionate professionals needs you! Come join us and help us build for the future!
This Role:
Our Customer Experience team is currently seeking a friendly and professional Bilingual (English/French) Customer Experience Representative . This would be a full-time, day-shift role (Mon-Fri) reporting directly to our Customer Experience Manager.
Regarding work location, this would be work from home as primary with occasional in-office days in Grand Rapids MI throughout the year as requested by management team.
What You Will Do:
To help the Customer Experience department achieve the goal of 100% customer satisfaction, the Customer Experience Representative (Commercial Division) will be responsible for processing orders, customer requests, and other related duties.
How You Will Do It:
What We’re Looking For:
We are seeking candidates who:
What We Offer:
EEOC Statement:
Duravent is an equal opportunity employer committed to making employment decisions solely on valid job requirements. We provide employment opportunities to all qualified applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity/expression, age, disability, or veteran status.
Full Time
$71k-95k (estimate)
05/29/2024
06/11/2024
duravent.com
ALBANY, NY
200 - 500
1956
Private
MIKE WINN
$50M - $200M
Durable Manufacturing
The following is the career advancement route for Customer Service Representative (French/English Bilingual) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (French/English Bilingual), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (French/English Bilingual). You can explore the career advancement for a Customer Service Representative (French/English Bilingual) below and select your interested title to get hiring information.