Well-Established Multi-line Boat Dealership & Service Center in Manahawkin, NJ seeking Experienced, Detail-Oriented, Highly Organized Marine Service Manager.

OVERVIEW: The Service Manager is responsible for providing support to the Service Team & Customers, and to interface with the Sales Department and Ownership. Responsibilities include working with customers to get the information required to perform the work on the boat, following through to make sure the work is completed correctly the first time in a timely manner, and handling billing & notification to customers.

KEY TASKS:

• Manage day-to-day service operations including scheduling and distribution of work for technicians and yard team, utilizing Service Scheduler and other tools as required to generate and manage work orders. Oversee productivity and efficiency of technicians.

• Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs, if required, and take precautions necessary to guarantee our payment including but not limited to pictures of the work and returning parts replaced.

• Greet customers and determine their needs, providing clear and precise instructions on the work order for the technician.

• Answer incoming calls, texts, and emails in a professional manner, returning all customer calls prior to close of business each day.

• Promote the sale of additional labor services, parts, and accessories in a professional manner for each customer.

• Obtain Customer signature on every work order in paper or electronic form and collect payment for work prior to releasing customer boat. In the event the repair cost is unknown initially, obtain customer approval on work order to diagnose issues, and then contact customer with estimate for repairs as soon as determined, and obtain approval.

• Schedule, coordinate, and follow-up on sublet contractors.

• Communicate with the customer during repairs and coordinate customer pick-up.

• Finalize and invoice work orders.

• Provide prompt, detailed, and timely flow of all paperwork. Create reports as needed.

• Other Duties as assigned.

QUALIFICATIONS:

· Previous experience in automotive or recreational marine service or related field preferred.

· Strong mechanical knowledge and understanding of vessel repairs and maintenance.

· Excellent communication and customer service skills

· Ability to multitask and prioritize work in a high-volume, fast-paced environment.

· Detail-oriented with strong problem-solving skills and exemplary organizational skills.

· Proficient in using computer software for service writing and estimating.

NOTE: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or benefits associated with the role.

JOB TYPE:

· Full-time, expected hours: 40 per week (5 Days), includes Saturdays. Add’l hours may be required during height of season.

· In-person in Manahawkin, NJ

BENEFITS:

• Health insurance, Dental, Vision

• Paid time off

• Paid Holidays

• Simple IRA (Retirement Plan With Match)

Salary: $100,000. Bonus Available.

Job Type: Full-time

Pay: From $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Life insurance
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person