Work Hour: 8:30 am to 5:30 pm M- F

Duties and Responsibilities:

• • Identify, organize and coordinate customer shipping requirements
  • Accurately and efficiently prepare documents for ocean export shipments; and import documents for distribution to Brokerage Operations and/or customers’ Brokers
  • Accurately and timely prepare invoices; and all required AS-400 database entries
  • Effectively coordinate pickup and delivery orders with steamship, trucking, rail and warehouse companies
  • Provide professional, timely, and high-quality customer service through daily communication with customer via phone and email
  • Communicate effectively with internal departments, other regional branches and offices, and all external contacts; Interact professionally with co-workers and others at all times
  • Effectively interface and consult with the Customs Brokerage Department to obtain technical guidance for regulatory compliance purposes as required by agencies including the EAR and U.S. Customs
  • Provide rates to internal and external customers, direct contact with customer
  • Perform specific and assigned operations and administrative tasks in order to provide high quality customer service while meeting the Company’s goals

Requirements:

• • High school graduate or GED, or equivalency certificate, or significant relevant or appropriate working experience.
  • Basic PC skills – MS Word, Excel, Lotus Notes, AS400 knowledge
  • Strong interpersonal, verbal and written communications, customer service and teamwork skills, with professional, positive, and motivated demeanor
  • Commitment to the appropriate sense of urgency to complete assignments with accuracy and efficiency
  • Strong organizational skills with superior attention to details and follow-up
  • Able to multitask and effectively handle changing priorities under pressure
  • Ability to understand, develop and maintain multi-cultural relationships.
  • Patience – able to deal with complex processes that may involve multiple levels of approval