Financial Aid Advisor

Why F.I.R.S.T. Institute?

F.I.R.S.T. Institute in Orlando, FL offers a fun, challenging work environment that supports teamwork and inspires professional excellence. When you consider a career with F.I.R.S.T. Institute, know you will be joining a team that is passionate about the education they provide and the growth they are looking to bring to the company.

F.I.R.S.T. Institute Mission

F.I.R.S.T. Institute's mission is to prepare students for successful entry-level careers in the digital media industry. The training philosophy centers on intensive, hands-on education, interactive distance learning, and continual advancement in technology.

About the Role

Our Financial Aid Advisors' primary responsibility is to provide excellent customer service and financial aid support to accepted students. In this role, you will work by all accreditation and federal regulations. The ideal candidate will have a minimum knowledge of determining student needs, assisting students through the financial aid process, and is willing to adhere to all institutional policies and procedures.

Roles and Responsibilities

• Contact accepted students via telephone, email, or SMS
• Assist students/parents after the campus tour by answering questions about tuition and financial options
• Assist with completing FAFSA(s)
• Aid students/parents with the needed enrollment documents
• Ensure all financial aid applications are completed in a timely and accurate manner
• Detail oriented
• Be open and receptive to coaching
• Participate in department events and staff meetings

Recommended Requirements

• At least 2 years experience in customer service
• At least 1 year in Financial Aid
• 40 enrollments per start

Requirement

• High School Diploma or GED

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at our facility physically.

Benefits

• Paid Vacation
• Paid Holidays
• Paid Personal time off
• Dental, Health, and Vision Insurance
• Employee Assistance Program
• Retirement Plan

The salary range for this role is $18.00 - $20.00 per hour.

Ideal Candidate Characteristics

• Enjoys the thrill of helping others achieve their dreams
• Thirsty for growth; enjoys bettering themselves day in and day out
• Strong passion for providing incredible service to our prospects
• Able to work independently, but understands the value of a team
• High work ethic and standards of excellence
• Exceptional understanding of people in a telephone environment

Tips for Applicants

• Please visit www.first.edu to get an inside look at the vibe and feel of F.I.R.S.T. Institute to see if our company is a good fit for you
• Submissions without resumes attached will not be considered
• Overall social media image should be professional – a completed LinkedIn presence is preferred for all candidates