ABOUT SHATTERPROOF
The Mission
Shatterproof is a national nonprofit dedicated to reversing the addiction crisis in the United States.
The Crisis
Addiction is the most significant health crisis in the United States today.
For the nearly 49 million adults in America with a substance use disorder (SUD), the devastation caused by the disease can be crushing. In 2018, more than 175,000 deaths in the U.S. were related to alcohol and other drugs – the third largest cause of death in the nation. Of those deaths, nearly 47,000 were from an opioid overdose. The opioid crisis also cost society an estimated $179 billion to $696 billion in 2018 alone. These impacts are felt across a broad swath of society, from health care to employers to the government.
Even more tragic, the social isolation and anxiety brought on by COVID-19 has made the addiction crisis that much worse. Addressing this health crisis is more important now than ever. Recent reporting indicates that overdoses in May 2020 were 42% higher than in May 2019.
The Response
Founded by hospitality executive Gary Mendell in 2013, Shatterproof draws from the extensive business experience of its senior leadership and uses a for-profit, ROI-focused lens to create results. Our strict commitment to science, evidence-based solutions, and transformational change has informed the business plan we execute daily. Our business plan includes work within the following three key pillars:
Revolutionizing the treatment system.
We are transforming the healthcare delivery system so that every person facing addiction has access to quality care and treatment based on science.
Breaking down addiction-related stigmas.
Addiction is a treatable disease, not a weakness. By changing people’s attitudes and behaviors, we’re reducing the shame in order to encourage patients to seeking life- saving treatment, and providing reassurance, compassion, and support for a full and fulfilling life.
Supporting and empowering our communities.
We are providing science-based educational resources that aid in the prevention and treatment of addiction, while building hope, confidence and resiliency within families and communities, and advocating for life-saving policies.
Shatterproof’s growth and achievements are a testament to our investors and the growing number of stakeholders and communities rising up against addiction. Together, we can reverse this health crisis and create a better and brighter future, free from the disease of addiction and the stigma that surrounds it.
Shatterproof has successfully informed policy changes that improve access to science-based addiction treatment and promote lasting recovery. In the past six years we have been influential in 25 bills being signed into law in 18 states; the successful passage of the CDC’s Guidelines for the safer prescribing of dangerous opioids; and sections of federal laws that improve treatment access and quality. Our current policy work is focused on three areas: payment reform, addiction training and education, and opioid litigation settlement. For more information, please visit Accomplishments.
JOB DESCRIPTION 
The Advancement Operations Manager will play a pivotal role in supporting the Advancement team's efforts by overseeing data management and gift processing, driving stewardship activities, leading prospect pipeline development, revenue reporting, and providing technical assistance, primarily with Salesforce support and troubleshooting various fundraising tools and platforms.
Essential functions and core responsibilities include, but are not limited to:
Prospect Pipeline Development & Stewardship

• Proactively identify and research potential and current individual and private funders and to develop pipeline.
• Maintain Salesforce prospect reports and dashboard, maintain and ensure adherence to prospect process guidelines.
• Oversee the production of stewardship and assist with solicitation materials, (ie, annual appeal and annual report)
• Maintain accurate donor contact information and generate address reports as needed for stewardship activities.

Gift Processing and Data Management

• Implement and ensure adherence to processes and procedures for donor gift acknowledgment and reporting of fundraising activities.
• Manage invoicing and vendor relationships related to Advancement.
• Oversee Salesforce maintenance, development, and process recording

Revenue Reporting

• Collaborate with Gift Officers to create and track appeals in Salesforce
• Update monthly revenue report for Advancement team progress to goal
• Partner with finance to reconcile revenue and expenses

Technical Assistance

• Serve as the primary staff member for Salesforce support for the Advancement team, troubleshooting issues and helping users navigate the CRM. Work to improve functionality and suggest feature implementations.
• Oversee all research platforms and tools (ie. iWave, Aidentified)

Event Support:

• Provide virtual and live event support including cross department collaboration, project managing logistics, and Salesforce attendance Salesforce
• Additional responsibilities
• Coordinate and manage administrative tasks for the advancement team, including but not limited to scheduling meetings, preparing meeting agendas, maintaining department calendars
• As our organization continues to expand rapidly, there may be opportunities for additional responsibilities to be assigned in support of the Advancement team

QUALIFICATIONS

• Bachelor’s Degree and five or more years of relevant work experience.
• A commitment to ongoing learning and development, and a passion for helping others succeed.
• 4-5 years experience with data management, gift processing, and donor stewardship.
• 4-5 years experience with individual and private funder prospect management and research.
• 2-3 years development database experience, including Salesforce or similar systems required.
• Demonstrated initiative and passion for process improvement.
• Superb interpersonal skills and the ability to actively listen and problem solve.
• Excellent written and oral communication skills.
• Highly organized and attentive to detail.
• Proactive, adaptable and flexible, with ability to handle several priorities simultaneously in a fast-paced environment.
• Team-oriented and collaborative with the ability to work independently.
• Proficiency in MS Office Word, Excel, PowerPoint, and Outlook.

SALARY
$60,000 - $75,000 depending on experience.
Shatterproof values diverse perspectives and is committed to building an inclusive workplace. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, pregnancy, religion, national origin, citizenship, marital status, veteran status, disability status, or prior arrest history. We strongly encourage people from underrepresented groups to apply.