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Customer Experience Manager- 3PL
$93k-133k (estimate)
Full Time | Wholesale
1 Week Ago
LEMAN is Hiring a Customer Experience Manager- 3PL Near Sturtevant, WI
We are seeking a talented and motivated individual to join our rapidly growing team.From Denmark to China, Vietnam to Mexico, we employ over 800 talented and dedicated people. Established in 1900, LEMAN is a forward-thinking, value-driven, and people-centric organization. We endeavor to lead a culture of quality and collaboration, where everyone feels empowered to be their best.
Every day, we help companies and people all over the world by delivering high-quality logistics and transport solutions. We always strive to uphold our values in our approach to customers, colleagues, our surroundings, and the environment.
We provide supply chain and transport solutions, and we offer our services in 150 countries through our own offices and a network of close partners.
Our approach is personalized customer care. We don't create standard products but focus on individual needs and solutions.
With more than 800 dedicated LEMAN colleagues worldwide, we are large enough to deliver high-quality global supply chain solutions while remaining small enough to care about each and every one of our customers.
Position OverviewResponsibilities & what we are looking forThe Customer Experience Manager (3PL) is responsible for providing overall direction and leadership to the customer support team. The successful candidate will improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies. In addition to managing and developing the Client Services team, this candidate will help maintain and grow business relationships with current clients and assist in bringing on new clients. This candidate will need to have experience in accounting, supply chain management, and must have a thorough understanding of 3PL operations.
Key Responsibilities
Our ValuesWe're driven by our core values of Quality, Commitment and Respect. Join our dynamic team where we encourage authenticity, foster meaningful connections, and inspire bold ideas to shape a brighter future.
Every day, we help companies and people all over the world by delivering high-quality logistics and transport solutions. We always strive to uphold our values in our approach to customers, colleagues, our surroundings, and the environment.
We provide supply chain and transport solutions, and we offer our services in 150 countries through our own offices and a network of close partners.
Our approach is personalized customer care. We don't create standard products but focus on individual needs and solutions.
With more than 800 dedicated LEMAN colleagues worldwide, we are large enough to deliver high-quality global supply chain solutions while remaining small enough to care about each and every one of our customers.
Position OverviewResponsibilities & what we are looking forThe Customer Experience Manager (3PL) is responsible for providing overall direction and leadership to the customer support team. The successful candidate will improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies. In addition to managing and developing the Client Services team, this candidate will help maintain and grow business relationships with current clients and assist in bringing on new clients. This candidate will need to have experience in accounting, supply chain management, and must have a thorough understanding of 3PL operations.
Key Responsibilities
- Provides strategic direction and leadership to the Client Services department to ensure efficient, timely, and accurate processing of all work. This includes staying current on relevant industry changes, ensuring proper staffing, maintaining vendor relationships, and creating/maintaining the department’s SOPs.
- Working with the Warehouse Manager, provide an efficient dissemination workflow to the warehouse/distribution operation, including pre-receipt communication, order entry, and daily order pick-sheets.
- Responsible for accurate data collection and retention.
- Responsible for on boarding new clients.
- Responsible for assisting with and acting as a backup for month end billing.
- In collaboration with the Director of Contract Logistics, provide pricing to clients for services.
- Act as Incident Manager and ensure proper communication with both Domestic and International customers. Provides direction and guidance to direct reports when addressing customer issues.
- Manager and maintain Retail Compliance Guideline documentation.
- Responsible for developing and maintaining Manager-Employee relationship within Client Services by facilitating effective interaction, ensuring adequate knowledge and resources, and promoting a mutual understanding of shared goals and task relevance.
- Ensures the proper systems, procedures, internal controls, quality standards, metrics, and quality control processes are in place for the department’s work. Recommends process improvements that will create the most efficiency while maintaining service expectations.
- Trains, motivates, and develops staff in order to meet the current and future needs of the department and the company. Challenges others to develop as leaders, while serving as a role model and mentor.
- Promotes a business environment that fosters high standards with respect to ethics, integrity, and values.
- Assists as needed in the collection of accounts receivables.
- All-inclusive Manager assisting with day to day operational tasks and serves as back up support for absent Client Service Representatives.
- Performs other duties as assigned.
- Bachelor’s degree in business, Logistics or similar, preferred.
- Minimum five (5) years of previous managerial experience in a Client Service environment, required.
- Minimum three (3) years of previous accounting experience required.
- Minimum five (5) years of supply chain experience required.
- Customer focus, timely decision making, managing and measuring work, motivating others, building effective teams, directing others, informing and managing conflict.
- Strong financial aptitude.
- Ability to manage the entire supply chain for multiple clients at once.
- Adaptable – responds effectively to changes in situation or information
- Exceptional interpersonal, analytical, problem-solving, and communication skills required.
- Ability to influence others and build consensus using good written and verbal communication skills.
- Flexible, adaptable, detail-oriented and self-motivated.
- Less than 10%
- Flexibility: We understand that life is unpredictable, which is why we offer flexible working arrangements, where possible, to help you achieve a healthy work-life balance. You'll have the freedom to structure your workday in a way that suits you best, whether that means working from home, adjusting your hours, or taking time off when you need it.
- Sabbatical: Need a break from the daily grind? We offer sabbatical opportunities to take extended time off to recharge, explore your passions, and come back to work feeling refreshed and inspired.
- Investment in Professional Development: We're committed to helping our people grow and reach their full potential.
- Global Travel Opportunities: We're a global organization with offices around the world, which means that there are plenty of opportunities to travel and experience new cultures.
- Social and Company Events: We believe that work should be enjoyable, which is why we organize regular social and company events to bring our people together.
Our ValuesWe're driven by our core values of Quality, Commitment and Respect. Join our dynamic team where we encourage authenticity, foster meaningful connections, and inspire bold ideas to shape a brighter future.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Wholesale
SALARY
$93k-133k (estimate)
POST DATE
05/30/2024
EXPIRATION DATE
06/28/2024
WEBSITE
leman.com
HEADQUARTERS
SAINT-JEAN-DE-SOUDAIN, AUVERGNE-RHONE-ALPES
SIZE
500 - 1,000
FOUNDED
1900
TYPE
Private
CEO
PHILIPPE JACQUET
REVENUE
$10M - $50M
INDUSTRY
Wholesale
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About LEMAN
Leman specializes in the sea, air freight, road transport, express, parcels and warehousing services.
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