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The Role
We are seeking a data-driven and process-oriented Director of Customer Experience (CX) to deliver an exceptional support experience and continuously improve our end-to-end customer experience leveraging customer feedback and insights. You will manage a small remote team composed of a few U.S. based employees and BPO team members, driving high performance and efficiency. You will lead the planning and execution of various initiatives to achieve CX KPIs, working closely with cross-functional partners across the organization (Digital Product, Operations, Lifecycle, Acquisition, Brand, Innovation etc.) and CX vendors (Gorgias, Okendo, Loop, Klaus, etc.). You will join our Growth Marketing team and report to our VP of DTC.
\nResponsibilities:
The salary range for this position is $135,000 - $175,000 per year.
We prioritize our planet and our people. In addition to salary compensation, we offer various other benefits to ensure our team members can be their best self, both in and outside of work. Benefits for full time roles include: health benefits, stock options, generous paid time off, paid holidays, paid civic engagement days, paid parental leave, 401k (employee contribution), professional development stipends, remote work reimbursements, various discounts to like-minded companies and more.
At Blueland we believe in order to build a better future and planet, we must advocate for diversity, equity and inclusion. We are proud to have assembled a diverse team and strongly encourage you to apply even if you don’t meet every qualification.
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Full Time
$200k-261k (estimate)
05/12/2024
07/11/2024
blueland.com
<25
The following is the career advancement route for Director of Customer Experience positions, which can be used as a reference in future career path planning. As a Director of Customer Experience, it can be promoted into senior positions as a Top Account Management Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director of Customer Experience. You can explore the career advancement for a Director of Customer Experience below and select your interested title to get hiring information.