Are you ready to start revolutionizing biomedical research? When you join Miltenyi Biotec, you join a family that is passionate about making a real impact – one breakthrough at a time. For over 30 years, we have played a pivotal role in the design, development, manufacture, and integration of products for sample preparation, cell separation, cell analysis, imaging, and cell culture needs. These developments have led to cutting-edge cell and gene therapies – transformative methods that mobilize the body’s own cells and genetic blueprint to tackle diseases such as cancer and autoimmune conditions. Today, our more than 18,000 solutions play a vital role in paving the way for the medicine of tomorrow.

Service Support and IT Specialist 

Sydney, Australia

Your Tasks:

The Service Support and IT Specialist will be responsible for overseeing all aspects of the work processes for the service department whilst providing some local IT support to the Miltenyi Australia team. Duties include generating technical reports, managing service agreements and service related quotations, coordinating with logistics and sales teams, maintaining equipment records, inventory & spare parts management, staying updated on global service requirements, and assisting in IT responsibilities for the AUS/NZ Miltenyi team. Duties may also include some in-house instrument service activities.

Essential Duties and Responsibilities:

• Maintain the Service and equipment database including any related CRM entries of customer details.
• Responsible for monitoring spare parts inventory including annual stock take.
• Generate and report on Service tool calibration schedules, preventative maintenance schedules, service contract renewals and billing schedules.
• Provide administrative and customer support for service enquiries.
• Create quotations for instrument services and repairs including other services to be offered which can often require close liaising with the Logistics and Sales team.
• Responsible for creating and processing Instrument Service Agreement details and Preventative Maintenance schedules for customers.
• Attend face to face and online trainings in accordance with Service Manager.
• Keep up to date with global service requirements by studying relevant documents and close communication with Miltenyi Biotec global service organization.
• Assistant IT role for the AUS/NZ Team dealing with IT hardware and software related items. This includes staff laptop PC’s, mobile phones, tablets, office network server infrastructure and landline phone handsets.
• Optional duties to perform in-house instrument service QC and maintenance checks of analytical and medical equipment in accordance with applicable specifications and regulations (Miltenyi Biotec specifications, electrical/medical safety specifications)

Requirements: 

• High School Diploma with an associate’s degree or certificate with a minimum of 1 years' experience of industry or equivalent combination of education and experience.
• Computer Proficient and can perform at an Intermediate to expert level of the Microsoft suite of programs
• Able to translate strategy to action, Effective verbal and/or written communication at all levels of an organization, works effectively in ambiguous situations, ability to multi-task.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms, talk, and hear. The employee is required to stand; climb or balance and stoop, kneel, crouch. The employee must occasionally lift and/or move up to 50 pounds alone or up to 80 pounds dual lift. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must have ability to handle more than one task at a time and must work at a rapid pace while maintaining attention to detail.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job is performed in a variety of facilities. This person will have an office environment for about half of the work performance, which is temperature controlled. This job requires the person to be mobile to visit customer sites. Due to the travel requirements, this position may be exposed to natural elements of nature. Used research/clinical equipment may be handled in this job and strict SOPs and PPE must be worn.

As a global team of over 3,000 diverse innovators, we are united by a shared vision to advance research and improve patient care worldwide. Our mission transcends mere scientific discovery; we are on a quest to unravel the complexities of biology and transform them into tangible solutions that propel research to unprecedented heights. Here, you will contribute to work that is breaking barriers, blending the wonders of biological discovery with the pursuit of well-being for all. Every day presents a chance to make a tangible impact and play a key role in accelerating the journey of research from the lab to the market.

Join Miltenyi Biotec and immerse yourself in an environment where your efforts are significant, your contributions are valued, and your work truly matters.

Miltenyi Biotec, Inc. is an EO Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity.

Miltenyi Biotec, Inc. participates in E-Verify.