As the Assistant Service Manager for D&F Plumbing, Heating and Cooling, you must be highly driven, incredibly reliable, and have a take-charge attitude. This role requires a strong leader who can motivate, train, delegate and oversee multiple departments within the service division to maximize production and profitability.

You will primarily assist in leading a team of field technicians and support staff, including customer service representatives, dispatchers, and warehouse/delivery personnel. Our team operates in the service, repair, and small remodel sectors, requiring you to have a deep understanding of plumbing codes, safety regulations, tool, material, and product knowledge in Oregon and Washington.

Essential Duties and Responsibilities:

Responsible for delivering exceptional service to our customers, and contributing to our company's growth.

• Maintain a high level of professionalism and patience with coworkers and customers
• Delegate and supervise tasks across various teams, including licensed journeyman plumbers, repair techs, re-pipe crews, sewer crews, dig crews, etc.
• Drive service revenue growth month over month.
• Provide after-hours support for field service technicians as needed.
• Coordinate and communicate effectively within the entire Service Department to ensure smooth operations.
• Uphold the company's brand and quality standards in all team activities

Qualifications:

• A proven track record in the plumbing industry and 5 years prior management experience.
• In-depth knowledge of Oregon and Washington plumbing codes and standards, with a CCB/Oregon RMI certification or the ability to attain it.
• Knowledge of the flat-rate pricing system.
• Proficient in IT and computer applications, including Microsoft programs and modern mobile devices (iPhones, iPads, Androids), with strong typing.
• Experience with Service Titan software a huge plus.

About D&F Plumbing, Heating and Cooling:

D&F Plumbing, Heating and Cooling has been serving the Portland and Vancouver area since 1927. We prioritize excellence in craftsmanship, customer satisfaction, and professional development. We believe in fostering a supportive and collaborative work environment where every team member can reach their full potential. As part of our team, you ll have access to ongoing training, competitive compensation, and opportunities for advancement.

If you re passionate about your trade and ready to take the next step in your career, we want to hear from you! Join the D&F Plumbing, Heating and Cooling team and become part of a company that values integrity, professionalism, and innovation.