Summary of Position:

Contact delinquent customer accounts mainly by telephone and email to request payment or require payment arrangements. To be detailed oriented, able to multi-task, and prioritize in a fast-paced work environment. Research and solve billing problems working with sales reps, internal departments and customers as needed.

Essential Duties:

• Contact delinquent customer accounts by telephone and email to request payment and set up required payment arrangements.
• Keep records of communication with customers for follow-up and resolutions.
• Accepts and processes credit card payments over the telephone.
• Accepts and processes checks over the phone payments.
• Research and solve billing problems, working with customers, sales reps, CSV and Cash Applications to answer their questions.
• Check computers for payment record with us.
• Returned mail research and updating by contacting the customer and verifying and or obtaining correct addresses and contact information. Documenting same in AX and CRM systems.
• Incoming Mail/Email Opening/Sorting, check scanning, posting cash payments (Credit Card, Cash Receipts, ACH, Wire Transfers, etc.)
• Ability to interface with the Credit Staff regarding payment reconciliation, transaction coding, and other A/R Accounting issues.
• Invoicing experience.
• Other duties as assigned.

Knowledge, Skills and Abilities:

• Good verbal communication skills (bi-lingual a plus).
• Knowledge of accounting principles and practices.
• Strong multi-tasking skills. Manage time effectively and juggle priorities to meet deadlines.
• Have excellent organizational and communication skills. Keeping files and work area well organized.
• Must be proficient in Microsoft Word and Excel.
• Ability to be assertive yet courteous with customers (sometimes irate ones), over the phone
• Ability to handle problem situations in a professional manner.
• Knowledge of company’s accounting system and software.
• Knowledge of company’s products, manufacturing system, and policies.

Training and Experience:

• High school diploma or GED equivalent.
• One year plus Collection experience desired.
• Payment posting experience desired.

Physical Requirements:

• Reaching for phone and keyboard
• Ability to sit for long periods of time making collection calls and typing information into computer via keyboard.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Crouching-bending body downward and forward by bending leg and spine.
• Pushing and pulling – filing drawers, file boxes.
• Fingering, grasping and feeling.
• Talking, hearing and repetitive motion.
• Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures.
• Light work, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Subject to inside and outside environmental conditions.

Education

• High School or better

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well