UpSlope Advisors is seeking an exceptional candidate to serve as an Application Engineer SME. The customer requires support to provide enterprise-level service desk and incidental information technology services. Services include: Help Desk Support, IT Operations Management and Support, Mobile Support, IT Asset Management, Software Development, and Support, IT Security Program Support, IT Incident Response and Reporting, Classified Processing, IT Training Services, Laptop Lending Program Support, Application Services Help Desk, SharePoint Support.

This person must possess the ability to:

• Listen and respond with clarity under pressure.
• Prioritize workload based on the most important issues that need to be done first.
• Work independently and self-sufficiently on assigned tasks to include direction from senior management and/or customer.
• Possess Excellent verbal and written communication skills, phone etiquette, keyboarding skills, data entry skills, people skills, customer-focused and service-oriented, professional and attentive to details.

Responsibilities include but are not limited to: 

SMTP

• Managing high-volume (more than 1M messages per day) SMTP relays
• Subject matter expert functions for the Proofpoint mail security system
• Diagnosing mail delivery issues through several layers of security using only logs
• Mail routing using an LDAP directory
  Proxies
• Subject matter expert level knowledge with the Bluecoat Proxy SG and SSL inspection systems
• Extensive experience diagnosing user connectivity issues using logs
• Work with partner entities to provide in-depth investigation
• Work with partner entities to modify policy on systems
  DNS
• Manage the Infoblox DNS system as well as general BIND/DNS functionality
• Monitoring
• Utilize the Xymon monitoring system
• Configure Xymon and create new monitoring modules
• Use Xymon to investigate problems
• Provide reports as needed for management
• Use Dynatrace and SNMP-based monitoring
  Logging
• Maintain archival logging for network systems
  Zero Trust
• Support Zscaler Zero Trust solution for TIC 3.0 deployment
  Tools
• Support Bluecoat IPAM
  Networking and Systems
• Support network technologies and Unix/Linux operating system
  Qualifications
• 5 years experience
• Bachelor's degree
• Certified Systems Engineering Professional (CSEP)

Security Requirement:

• Secret Clearance 

About Us UpSlope Advisors is an 8(a), professional engineering services company that provides expert mission-first technical and programmatic support for US Intelligence Community (IC), Department of Defense (DoD), and Federal agencies. As a ‘Mission First / People First’ company, we believe that success starts with the people. Our employees are the heart of our client(s) mission and enabling success for both our clients and employees requires opportunity for personal and professional growth. At UpSlope, we take pride in our ability to offer a competitive benefits package and a balanced work environment that allows our employees to thrive.