Responsibilities

• Exceed guest’s expectations by providing excellent customer service.
• Proactively offer friendly advice and useful information to guests
• Be courteous when managing needs and specific requests.
• Orient guests upon check-in to all that the spa has to offer.
• Be and look professional.
• Update all reservation information accurately in our computer system.
• Answer all calls promptly.
• Continuously look for ways to make work more efficient and effective and create necessary tools to assist.
• Maintain and encourage effective communication with all Guest Services staff.

Qualifications

• 1 years of customer service-related experience, helpful
• Guest Services experience a plus
• Friendly demeanour and positive attitude
• Excellent communication skills
• Strong organization skills
• Ability to multi-task
• Strong computer knowledge and proficiency
• Strong computer skills – able to work & learn new programs quickly

Strong customer service skills – outgoing, upbeat, easy going personality – likes dealing with people & is an active listener – able to stay calm & positive throughout guest interaction or in an adverse confrontation (on rare occasions)

Must be a team player, work well with others and also can work independently

Must be able to multi-task: answer phones, greet clients and be able to direct them through the facility, inform staff of guest arrivals, check-out clients, clean out and re-stock locker rooms, re-fill water pitchers throughout the day, etc.

Job Type: Part-time

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Commute:

• Victor, ID 83455 (Required)

Ability to Relocate:

• Victor, ID 83455: Relocate before starting work (Required)

Work Location: In person