Customer Service Representative (Dental & Vision Benefits) - Remote Texas
$38k-48k (estimate)
Full Time | Investment Management
1 Month Ago
Ameritas is Hiring a Remote Customer Service Representative (Dental & Vision Benefits) - Remote Texas
Class starting July 22, 2024 to work remotely in Texas!Starting pay rate of $18/hr!Ameritas is seeking Customer Service Representatives to drive the business by providing customer service that exceeds customer expectations and achieves customer loyalty. This is an inbound, call center position and will communicate with providers and insured members for verification of insured eligibility, plan provisions, claim status or other pertinent information. This role will be a part of our Group (dental and vision) insurance division.
At Ameritas, fulfilling life is what we do daily. We continuously strive to help our customers and employees enjoy life at its very best by reducing uncertainty, helping grow assets and protecting what is most cherished. We're here to help people put worry behind and the future ahead and help enable a life that's rich in family, happiness, health, and financial security. When lives are fulfilled, our mission is fulfilled.
What You Do
At Ameritas, fulfilling life is what we do daily. We continuously strive to help our customers and employees enjoy life at its very best by reducing uncertainty, helping grow assets and protecting what is most cherished. We're here to help people put worry behind and the future ahead and help enable a life that's rich in family, happiness, health, and financial security. When lives are fulfilled, our mission is fulfilled.
What You Do
- Exceed standards of customer service through timely, courteous, and diplomatic handling of customer interactions.
- Answer inbound phone calls and communicate effectively with dental and vision professionals and insured members.
- Provide website navigation support and password resets to customers.
- Meet area production standards and Group metrics.
- Other duties as assigned.
- High school diploma or equivalent.
- 0-2 years of related experience
- Contact center, customer service, dental office and/or insurance experience is highly preferred.
- Ability to work overtime when required to support business needs.
- Excellent verbal and written communication skills.
- Demonstrates initiative when assessing situations.
- Proficient use of computer systems and keyboarding skills.
- Starting pay rate of $18 per hour.
- Hiring/Retention Bonuses up to $850!
- Annual Short-Term Incentive (Bonus) Plan
- Comprehensive Medical, Dental, and Vision insurance
- 401(k) Retirement plan with a company match of up to 3%
- Time off to care for yourself and others.
- Our company motto is "Fulfilling Life" and we take that job seriously, with a heavy commitment to volunteering and community support, employee well-being, and providing quality products and services that help our customers create a brighter future.
- Being a mutual-based organization, the return on our investment goes back into the company to benefit our members/customers.
- We're committed to professional development, opportunity, inclusion, and diversity. Team building and collaboration are also priorities.
- Additional popular benefits, including tuition reimbursement, and student loan repayment, an incentivized well-being program, adoption assistance, paid time off for volunteering, and career development opportunities.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Investment Management
SALARY
$38k-48k (estimate)
POST DATE
05/19/2023
EXPIRATION DATE
07/04/2024
WEBSITE
ameritas.com
HEADQUARTERS
WAYNE, NE
SIZE
1,000 - 3,000
FOUNDED
1887
TYPE
Private
CEO
KENNETH LOUIS
REVENUE
$1B - $3B
INDUSTRY
Investment Management
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About Ameritas
Ameritas provides insurance brokerage, risk management, employee benefit and financial consulting services for businesses and individuals.
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