Description

POSITION SUMMARY

This position supports the service and transportation division with cleaning and detailing fleet buses and customer buses while also driving a school bus route as assigned. This position contributes to an atmosphere of total quality customer service and strives to ensure that buses are in good condition prior to delivery or internal use by performing inspections and cleaning on a daily basis.

SUPERVISION

This position has no supervisory responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned. This job description reflects managements assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Inspects inside and outside of vehicles/buses for leaks, damage, touch up paint required, and interior/exterior cleaning and disinfecting.

Cleans the outside body of the bus, windows, bumpers, and tires, which may involve removing grease, dirt, and dust.

Cleans inside walls, floors, seats, dash, and chair rails. This may include disinfecting the vehicle as deemed necessary by management.

Demonstrates accuracy and attention to detail in completing tasks, documentation, and dealer management software for recording of work completed.

Requests or obtains necessary cleaning supplies to maintain stock for task completion.

Maintains a safe and organized workspace in compliance with company policies and Platinum support program.

As requests, may dispatch transportation vehicles for trips and other special events as requested. Operates two-way radio and takes calls from transportation staff to assist in providing information to the drivers concerning route, behavior, or logistical concerns.

Provide additional support to the Transportation Division by driving a route daily or as requested and by completing assigned projects and duties as assigned by supervisor.

Bus Driver Duties

Complying with all local and State traffic regulations and Wisconsin Commercial Drivers License (CDL) requirements.

Safely transports students and/or other authorized passengers per assigned time schedule, route, and bus assignment. Transports only authorized passengers and discharges only at authorized stops per the route plan.

Adhere to adopted routes, schedules, and operating policies and procedures.

Assist passengers in getting on and off the bus as needed. Safely operate ramp, assist in placement of wheelchairs or other similar mobility assistance devices for the disabled, and secure wheelchairs/mobility assistance devices.

Provides quality customer service and communicates safety requirements to all passengers. Makes decisions in a variety of situations regarding priorities and effectively handling emergencies.

Addresses passenger misconduct immediately to ensure the safety of all passengers while maintaining professionalism. Reports misconduct to Terminal Manager and completes misconduct report prior to completing the shift.

Reports delays, accidents, and maintenance needs. Must be flexible to deal with work schedule changes such as traffic delays, flat tire, or other unexpected events.

Inspects bus and checks, gas, oil, tires and water before departure. Completes pre and post-trip inspections per CDL requirements and as instructed.

Completes required mileage/fuel report, maintenance requests and time cards in specified time frame.

Other Duties and Responsibilities

Follows Nelsons Bus Service, Inc. policies and procedures; upholds organizational values; exhibits respect and sensitivity for cultural differences; promotes a harassment-free work environment; demonstrates knowledge of EEO practices and guidelines.

Observes safety and security procedures; reports unsafe conditions and/or driver traffic violations to management team. Demonstrates a commitment to company safety and risk management efforts.

Performs other duties as assigned.

QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty competently. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or equivalency required with one to two years of related work experience. Ability to perform basic mathematical skills to include addition, subtraction, multiplication, and division.

Knowledge, Skills and Abilities

Ability to operate cleaning and/or office equipment (copier, fax, printers) and voice communication equipment.

Ability to read and comprehend simple instructions including Wisconsin Commercial Drivers Manual, employee handbook, policy/procedure review, and route maps/information.

Ability to write simple correspondence such as maintenance forms and mileage/fuel reports.

Customer service skills including the ability to effectively speak to customers, other employees, the Dispatcher or the Terminal Manager.

Ability to listen to and communicate with managers and co-workers.

Ability to maintain and operate cleaning equipment such as large wash broom and pressure washing equipment.

Must have basic PC skills including: task/job documentation software, and timekeeping applications.

Certificates, Licenses, Registrations

Must be 21 years of age.

Valid Wisconsin Commercial Drivers License with Passenger and Student endorsements is required. Training provided if other requirements are met, however this is a requirement of the position and must be held at time of employment or within a reasonable time period as set in the offer agreement.

Must successfully pass the pre-employment Department of Transportation fitness for duty; drug, alcohol testing, physical examination and background check including review of driving record. Must have a commendable driving record.

Interactions and Communications

Responds to the requests of others for basic and general information.

Work Hours

Regular hours of work and scheduled overtime are determined and approved by management based on the operating needs of the business. Attendance, punctuality, and consistency are requirements of the position. Employee shall ensure work responsibilities are covered when absent. Arrival at meetings and appointments on time is expected of the position. Must be flexible to deal with work schedule changes due to unexpected events.

School year schedule pattern shall be variable depending on route assignment as compared to a more static set of hours on non-school days. Schedule pattern may be adjusted according to route assignment(s). Schedule pattern during non-school days will be identified with employee and supervisor to support business needs.

Decision Making

This position has limited authority to make decisions that are within detailed procedures and protocols and under close supervision. These decisions directly impact performance in the specific job within the service or transportation division and immediate supervision is suggested for matters employee encounters without procedure/precedent for their decision-making.

Thinking and Problem Solving

In relation to established procedures, protocols and policies of the company, the complexity of this job is low and challenges are minimal.

Computer or Technology Tools & Equipment Used

Telephone Computer/Printer

Calculator Copy Machine

Fax Machine

PHYSICAL DEMANDS/WORK ENVIRONMENTThe physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit, use hands to finger, handle, or feel, talk and hear. Frequently required to reach with hands and arms and use foot to operate brake and accelerator pedals. Frequently required to walk and stoop, kneel, crouch or crawl.
• The employee must regularly lift and/or move up to 10 pounds and up to 30 pounds occasionally.
• Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee must have a minimum of 20/40 corrected or uncorrected vision in each eye, a minimum 70 degree field of vision in each eye, must be able to identify traffic signal colors, hear a forced whisper at five feet with or without a hearing aid, and pass periodic physical exams per DOT requirements.
• The employee will be exposed to a work environment containing a moderate noise level and occasionally a loud noise level when cleaning.
• The employee is occasionally exposed to moving mechanical vehicles, their fumes, and airborne particles. These vehicles often have lifts and ramps which can expose the employee to additional risk.
• Employee will be exposed to various weather conditions and shall work outside on a frequent basis exposing employee to wet, humid, cold, and hot weather conditions.

Qualifications