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BDC Owner Loyalty Director

Cavender Auto Group

San Antonio, TX | Full Time

$166k-220k (estimate)

3 Weeks Ago

Express Lube Technician

Cavender Auto Group

San Antonio, TX | Full Time

$35k-57k (estimate)

9 Months Ago

BDC Owner Loyalty Director

Cavender Auto Group San Antonio, TX

$166k-220k (estimate)

Full Time | Retail 3 Weeks Ago

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Cavender Auto Group is Hiring a BDC Owner Loyalty Director Near San Antonio, TX

Cavender Auto Group is currently searching to add a BDC/ Owner Loyalty Director.

Cavender auto group

The Cavender Way is showing that we are committed to providing the best automotive sales and service experience by being honest, trustworthy, friendly and respectful as we strive for excellence in all we do. At Cavender we have been a family owned and operated business for 80 years, through four generations. Our rapid growth and dynamic environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team.

Job Summary: The BDC/Owner Loyalty Director oversees operations within a centralized call center, focusing on leveraging customer data to drive additional sales. This role requires strategic planning, efficient data mining, and effective communication to maximize opportunities from existing customer databases.

Key Responsibilities:

Hire, coach, train, counsel and monitor the performance of BDC reps
Follow up with internet leads, phone leads and other CRM leads
Manage and execute outbound phone campaign
Maintain daily, weekly and monthly sales forecast

Additional Responsibilities:

Customize targeting strategies based on individual store requirements discussed in ISM/BDC meetings.
Maintain a culture of continuous growth and success by adhering to Minimum Acceptable Performance Standards (MAPS).

Performance Evaluation and Support:

Monthly evaluation of performance against MAPS.
Progressive disciplinary process initiated if MAPS are consistently unmet.
Collaborative identification of improvement areas and provision of necessary resources for success.

Qualifications:

BDC leadership experience required
Proven experience in data analysis, customer relationship management, and sales.
Excellent communication skills, both written and verbal.
Proficiency in CRM software and dealership management systems.
Strong organizational and time management abilities.