Role Purpose

We are seeking a dynamic BDC Manager to join our team. The ideal candidate will have a strong background in internet sales management and a passion for leading a team to success. This role is responsible for overseeing & handling internet leads, inbound and outbound phone calls & customer retention.

Leadership

Business Development Specialist(s)

Core Accountabilities

1. Ensure contact and follow-up procedures are followed across all written guidelines and conduct long-term follow up (beyond 90 days) for all leads that are not being attended to by Business Development Specialists and Brand Specialists.
2. Acts as a “working manager” stepping in to handle sales leads digitally and onsite to encourage effective closing/delivery ratios ultimately reaching metrics goals.
3. Verify that sales technique, lead management software, and vehicle product knowledge trainings are being completed by all direct reports. Identify areas of strength and opportunities for development for direct reports.
4. Plan and deliver effective marketing campaigns through social media, CRM and other data mining tools that increase customer engagement and ultimately deliveries.
5. Ensure that all sales staff are consistently informing, educating, and eventually transitioning customer base to digital retail tools and processes.

Competencies and Qualifications

1. High School Diploma or bachelor’s degree in Entrepreneur Management or Marketing preferred.
2. 2- 5 years’ experience in internet sales and customer service (management-level preferred)
3. Can adapt and embrace change with an internal and external customer centric mindset
4. Act as a coach and advocate for direct reports and have a strong commitment to professional development
5. Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers
6. Can adapt and embrace change with an internal and external customer centric mindset
7. Act as an advocate for teammates and have a strong commitment to technology advancement

If you are a results-driven individual with a passion for sales and leadership, we encourage you to apply for this unique position. Hoffman Auto Group has been in business for over 100 years. Come join the Hoffman Audi of New London team and bring us to the next 100 years of business.
Monday through Saturday with a day off during the week.
* This is a 5 day work week