Job Details
Job Location
Hotel Valencia Riverwalk - San Antonio, TX
Position Type
Full Time
Education Level
High School
Job Shift
Day
Job Category
Hospitality - Hotel
Description
Up to $900 RETENTION PROGRAM PAY and MORE, APPLY to FIND OUT!
Are you a Customer Service Super Star.... WE NEED BIG STARS LIKE YOU!!!
Come be a part of an AWARD-WINNING TEAM.
Hotel Valencia Riverwalk is located in downtown San Antonio, TX and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, our collection of hotels are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
Job summary:
Provide a warm, friendly, personalized experience for our guests. To include making and serving coffee, tea, specialty beverages and maintaining grab and go breakfast items.
Shift requirements:

• Morning shifts: 5:00am-12:00pm

Responsibilities

• Contribute positively to the team within the department.
• Greet guests and suggest beverage order, utilizing upselling techniques.
• Prepare for all requests/ beverage orders paying attention to detail (i.e., preference of coffee blend, daily, sugar ratios, etc.)
• Follow beverage recipes.
• Serve beverages and prepared grab and go food items (i.e., croissants, breakfast breads, Danish, fruit, and yogurt. etc.)
• Maintain sanitary and clean work areas and equipment.
• Work closely with the culinary team to ensure all grab and go items are prepared and available.
• Monitor and anticipate guest needs, respond promptly, and acknowledge all guests even when busy.
• Maintain positive guest relations. Be familiar with all hotel services/features.
• Handle guest complaints and ensure guest satisfaction.
• Adhere to payment, cash handling, credit card, and room charge policies and procedures.
• Participate in on-going training and meetings.
• Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
• Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the hotel's needs.
• Complete other duties as assigned by supervisor.
• Maintain complete knowledge of and comply with all departmental policies and service procedures.
• Complete all set up and breakdown of daily grab and go items and equipment.
• Assist with any side work or additional prep work.

Qualifications
Qualifications:

• Barista/ Customer Service experience preferred.
• Communicates effectively with others.
• Works productively with a team
• Effective multitasking skills
• Composure and patience under pressure
• High school or equivalent education required.
• Knowledge of Tabit (P.O.S System) a plus
• Valid TABC Certification
• Valid Food Handler's Certificate

BENEFITS:

• Medical, Dental, Life insurance
• Paid Time Off
• Paid Community Service Days
• Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer. Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.