Who We Are

We are an economic research consulting firm--which is a fancy way of saying we are a professional services firm (think of our commodity as selling time) who are proud of doing our jobs well and are always thinking about our current client work and our next project.

About The Role

We are seeking a highly motivated and skilled IT Helpdesk Support Technician to join our IT team. In this role, you will be responsible for providing technical assistance and support to our team members, ensuring that their technical issues are resolved in a timely and efficient manner. The ideal candidate will have excellent problem-solving skills, strong communication skills, and the ability to work well in a team environment. The role is a fully remote role. Must be able to work Eastern Time Zone hours.

We are looking for someone with a passion for learning and growth. If you are passionate about technology, helping others, and evolving, we encourage you to apply for this exciting opportunity.

The nuts & bolts of the job (aka what you tell your friends you do during the day):

• Manage the Help Desk queue and handle troubleshooting tasks for users
• Answer both simple and complex questions regarding staff equipment
• Manage the on-boarding process with equipment for new hires
• Configuring new machines and repurposing old machines off company premises
• Field Zoom chats and phone calls regarding user concerns
• Document systems and explore alternate methodologies
• Perform routine maintenance on shared systems
• Assess and manage licenses across vendor systems
• Collaborate with internal teams to ensure seamless resolution for all practice groups

Contribute to the creation of technical documentation for future reference, streamlining support processes