Pittsburgh Regional Transit is seeking a Jr. Infrastructure Support Technician to work with experienced team members to resolve client requests and technical issues. Identify, analyze, troubleshoot, and resolve client technical service requests related to IT:Infrastructure client hardware and software, including though not limited to: PC hardware/software errors, basic networking issues, and VDI issues. Assist with configuration, installation, set up, inventory management, and deployment of client equipment.Essential Functions: Create, monitor, update, and/or close tickets created/assigned to technician by IT: Customer Experience department, management, or others. Installs, configures, deploys, and troubleshoots desktop operating systems (Windows/macOS) and various desktop applications. Configures, deploys, and troubleshoots various hardware systems and peripherals. Supports off-business hours agency technology needs through rotation in departments after-hours on-call schedule. Maintains software and hardware registration and inventory to ensure appropriate documentation and security levels are maintained. Job requirements include: High School diploma or GED. Minimum completion of a two (2) years technical school or Associate Degree program from an accredited institution, or a minimum of two years working in a similar Information Technology-related position, including but not limited to: Infrastructure Technician, Help Desk Analyst, IT Support Technician, etc. Demonstrated ability in the use, setup, and troubleshooting of Microsoft Windows-based devices. Working knowledge of Microsoft Office 365, Adobe Acrobat Pro, and/or other common desktop software packages. Valid PA drivers license. Preferred Attributes: Proficient in time-management and the ability to multitask and prioritize assigned duties, excellent organizational skills. Certifications related to Desktop Services including A , Network , MCP, etc. Strong communications skills in various formats and media (verbal, written, etc.) Understanding of basic networking concepts. Experience with virtualization software packages. Experience with endpoint imaging software.We offer a comprehensive compensation and benefits package. Interested candidates should forward a cover letter (with salary requirements) and resume.EOEhttps://careers.portauthority.org