Are you looking for a growth opportunity within Customer Service? Do you have interest in mitigating call volume, reviewing and approving time off requests, scheduling staff, and monitoring real-time activity of the call center? If so, we would love for you to apply!

Benefits:

Advance your knowledge and skills within Customer Success
• Independent work environment
• In-person, hybrid, OR telecommute work environment options available
• Starting pay range, based upon skills and experience: $20.72 to $25.91 competitive benefits and total rewards package

• Performs intraday scheduling procedures including documenting unplanned absences, meetings, and other functions that must be added for staff while balancing call volume and turnaround time guidelines
• Utilization and mitigation of resources to meet real time goals and metrics, and update call routing to optimize performance
• Prepares and distributes reports to department leadership
• Perform weekly audit and updating of skilling spreadsheets to ensure accuracy between resource and phone system

• Associate's degree or equivalent work experience
• 3 years of experience analyzing, forecasting, and scheduling
• Experience in a call center or customer service environment is preferred
• 1 years of hands on expereince maintaining a workforce management system is preferred

This position can work from our Madison, WI or Onalaska, WI office, hybrid or telecommute. Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home.

Quartz offers an excellent benefit and compensation package, opportunity for professional growth and a professional culture built upon the foundations of Respect, Responsibility, Relationships, & Resourcefulness. To support a safe work environment, all employment offers are contingent upon successful completion of a pre-employment criminal background check.

Quartz values and embraces diversity and is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.