Job Summary:

We are looking for a proficient PC Refresh Technician to join our team. This role involves the deployment of new computer systems, ensuring seamless transitions for end-users, and providing comprehensive technical support throughout the process. The ideal candidate will have strong technical skills, attention to detail, and excellent customer service abilities.

Key Responsibilities:

• Execute PC refresh projects, including the installation, configuration, and deployment of new desktops, laptops, and peripherals.
• Conduct data backups and transfers from old systems to new systems, ensuring data integrity and security.
• Install and configure operating systems, applications, and software updates.
• Provide technical support to end-users during and after the refresh process, addressing hardware and software issues.
• Maintain accurate documentation of installed and configured systems, including asset tagging and inventory management.
• Perform hardware diagnostics and troubleshooting to resolve technical issues promptly.
• Collaborate with the IT team to ensure seamless integration of new hardware into the existing network infrastructure.
• Assist with the proper disposal or repurposing of old equipment in accordance with company policies and environmental regulations.
• Deliver training and support to end-users on new hardware and software as needed.