At THE COLLECTION, we provide a level of professional service that truly sets us apart from the rest. Our employees are a valuable resource and an essential part of why we are able to provide our customers with the best. THE COLLECTION is not your typical dealership. We have an extraordinary, elite team of employees and are looking to grow that team with passionate, motivated people. If you have interest in working in a fast-paced, high-reward industry, you've come to the right place. There's plenty of room to grow at THE COLLECTION!

What We Offer

• Medical, Vision, and Dental Insurance
• Voluntary Hospital Indemnity, Accident and Critical Illness Insurance available
• 401k Plan
• Paid time off and vacation
• Work Perks: Employee of the Month, Birthday off, Milestone and Performance Rewards
• Training Opportunities
• Employee Vehicle Purchase Plans
• Employee Appreciation Events
• Flexible Work Schedule
• Discounts on products and services

Position Overview

We are seeking an experienced BDC Manager to lead a team of representatives handling inbound and outbound calls generated by our marketing efforts for all brands within The Collection. The ideal candidate will be committed to delivering exceptional customer satisfaction, both internally and externally, with a focus on quality.

Responsibilities

• Hire, train, and mentor BDC representatives.
• Set and manage goals and quotas for inbound/outbound calls and conversions according to brand-specific guidelines.
• Provide daily guidance and instruction to ensure team members execute their responsibilities effectively.
• Hold weekly one-on-one meetings to evaluate progress and discuss professional development.
• Foster a culture of inclusivity and collaboration within the team.
• Lead a team of quota-carrying BDRs, ensuring they meet personal and team goals (monthly, quarterly, annual).
• Oversee sales pipeline growth and identify potential blockers.
• Manage customer contact for special order parts, transfers, hot leads, email transfers, and service appointments.
• Support overflow calls from the Sales BDC Center.
• Ensure accurate data submission on weekly progress reports.
• Report daily accomplishments to service managers.
• Forecast departmental objectives and ensure the business development team meets them.
• Any additional tasks as needed.

Qualifications

• Minimum of 5 years experience as a Call Center/BDC Manager, with automotive BDC experience preferred.
• Exceptional verbal and written communication skills.
• Proven time management and organizational skills.
• Demonstrated ability to lead and manage a team in a fast-paced environment with shifting priorities.
• Clear telephonic voice and fluency in English; bilingual (English/Spanish) preferred.
• Excellent interpersonal skills.