The Operations Compliance Specialist ensures the accuracy and compliance of all Service Contracts/Service Orders, Construction Contracts, Certificates of Insurance as well as the Building Engines - CMMS (Work Order) System control. The Operations Compliance Specialist will report to the Manager of Operations Compliance and will support a designated region including all Area and Satellite offices and must be able to work independently and across different teams. This person shall also work with the Operations Compliance Director as it relates to policies and procedures for contracts and insurance certificates.

• Maintain Certificates of Insurance file (including all current and future COIs) for all tenants within the Region(s) in a consolidated data base (currently Building Engines)
• Audit Existing Tenant Certificates of Insurance against Lease Requirements to Ensure Compliance.
• Maintain Certificates of Insurance for all vendors within the Region on SharePoint and or Building Engines.
• Review all current and future Service Contracts and Service Orders for compliance with RMR Policies and Procedures including the necessary bidding and documentation guidelines.
• Maintain and administer all contracts and corresponding bid package documentation within the appropriate SharePoint system folders.
• In Instances of Non-Compliance, Revise and Request Compliant Documentation. Maintain records to show action taken to insure compliance (date and time of phone calls, e-mails, etc).
• Lead cross-collaboration with Asset Management, Legal and Lease Administration departments to resolve insurance or contract deficiencies with tenants and vendors
• Provide Property Managers with 90, 60 and 30 Day Notifications of Expiring Service Contracts and Service Orders.
• In conjunction with the Property Manager communicate with insurers regarding COI requirements to maintain compliance as required for leases and or contracts.
• Proactively manage the process to obtain and maintain Certificates of Insurance and request current Certificates in advance of expiration.
• Serve as the Point Person in the Region for policy and procedure guidance, training and resource material for Certificates of Insurance, contract bidding and reporting.
• Maintain a document detailing all COI and contract issues/resolution to include dates, phone calls, etc.
• Manage and maintain information required per company policy in the Building Engines CMMS system for the region.
• Run Building Engines CMMS reports for regional management team and analyze data/trends.
• Ensure regional cooperation and full compliance with Building Engines CMMS system.
• Administer special projects as needed.

• Bachelors degree - Preferred course of study Business Administration, Real Estate, Insurance or Accounting.
• Two to four years experience in the commercial Real Estate industry.
• Experience with contract and insurance administration and management preferable.
• Ability to work in a fast-paced, collaborative, and results driven environment.
• Exceptional verbal, written and organizational skills.
• Strong task follow-up skills necessary.
• Excellent client service orientation.
• Relationship Skills Ability to communicate effectively and professionally, both oral and written with owners, tenants, vendors and coworkers; ability to develop and sustain cooperative working relationships; professional phone manner; mature and self-motivated team player with good conflict-resolution skills; committed to personal growth and integrity aligned with RMR objectives.
• Organizational/Multi-Task Skills Able to allocate ones time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities, and adapt to new ideas and constant changes; results oriented, detail oriented and accurate.
• Decision Making Skills Able to resolve problems using facts and sound reasoning; able to achieve goals using a strategic approach; proven innovation with a willingness to manage and adapt to change.
• Must have intermediate to advanced MS Word and Excel proficiencies.
• An assessment will be administered for computer and communication skills.

The RMR Group (Nasdaq: RMR) is a leading U.S. alternative asset management company, unique for its focus on commercial real estate (CRE) and related businesses. RMRs vertical integration is strengthened by over 1,100 real estate professionals in more than 30 offices nationwide who manage over $41 billion in assets under management and leverage more than 35 years of institutional experience in buying, selling, financing and operating CRE. RMR benefits from a scalable platform, a deep and experienced management team and a diversity of real estate strategies across its clients. RMR has been recognized by The Boston Globe as a Top Place to Work, by the Environmental Protection Agency (EPA) as an ENERGY STAR Partner of the Year and ranked by the Building Owners and Managers Association (BOMA) as having one of the highest number of BOMA 360 designated properties in its portfolio. RMR is headquartered in Newton, MA and was founded in 1986.

RMRs mission is to create long term value for our clients by managing their investments and assets like we own it an approach that consistently and repeatedly generates opportunities for all our employees, investors and stakeholders. We are guided bysix core values:

• Integrity at Our Core.
• Perform Passionately and Effectively.
• Inspired Thinking.
• Like We Own It.
• Power of We.
• Mutual Respect.

Visit our website to learn more about what makes The RMR Group a rewarding place to build a career.

Follow RMR on LinkedIn, on Instagram @thermrgroup and on Twitter @The_RMR_Group.

The RMR Group is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If youd like more information on your EEO rights under the law, please click here.