Job Details

Join one of America's most award-winning restaurants, The Inn at Little Washington. Located in the beautiful Virginia countryside just 67 miles west of Washington DC, The Inn at Little Washington is a culinary oasis akin to visiting a Michelin-starred restaurant in the European countryside.

Established in 1978, The Inn is a member of Relais & Chateaux. The Inn at Little Washington’s most recent awards include :

• 3 Michelin Stars the first and only three star restaurant in The Nation’s Capital
• La Liste, a French-based guide to the world’s best restaurants, ranked The Inn #3 in the U.S. and #5 in the world
• Forbes 5-Star award for the restaurant 28 years in a row, and one of only 40 restaurants in the US awarded 5-StarsForbes 5-Star award for lodging 29 years in a row
• AAA 5-Diamond award for the restaurant 30 years in a row, making The Inn the longest-tenured restaurant in the history of the program
• AAA 5-Diamond award for lodging 29 years in a row
• The Washington Post’s Fall Dining Guide for 2018 honored The Inn by inducting the restaurant into its inaugural D.C. Restaurant Hall of Fame
• The Washington Post's Fall Dining Guide for 2017 named The Inn the #1 restaurant
• Wine Spectator Grand Award 23 years in a row, the only restaurant so recognized in Virginia, Maryland, and the District of Columbia
• Chef and Proprietor Patrick O’Connell was knighted as a disciple of Auguste Escoffier, the King of Chefs and the Chef of Kings.

The Inn at Little Washington is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws*

Why join our team : We offer :

We offer :

• Health, vision and dental insurance (full time employees)
• Paid time off (Full time employees)
• 401(k) retirement plan with match
• On-the-job training
• Employee education allowance
• Advancement potential
• Flexible schedules
• Employee appreciation events
• Complimentary uniforms
• Delicious family meals daily prepared by the chefs
• Referral bonuses
• Competitive pay

www.theinnatlittlewashington.com

SUMMARY

Lead in daily Front of House operations to deliver a 5-Star, 5-Diamond, 3-Michelin Star experience to all guests. Maintain all aspects of the service areas, dining room, and property.

Serve as the ambassador of the establishment and play a leadership role.

ESSENTIAL FUNCTIONS

• Able to flawlessly execute the mechanics and standards of service
• Is conscious of time-management and order-of-operation skills
• Able to confidently speak in depth about property and conduct a kitchen tour
• Mastery of etiquette
• Can accurately assess a guest’s mood level and take actions accordingly
• Exhibits anticipatory service
• Well versed in protocol for potential inspectors
• Can effectively delegate to both front of house and back of house teams
• Able to serve cheese from the cheese cart and speak confidently about selections
• Expert ability to supervise breakfast service
• Full understanding of all billing requirements; splitting checks, tock deposits, packages, discounts, and transferring checks
• Able to execute tableside presentations; squab carving, Caesar, mini B, pour-over coffee, wine presentation, etc.
• Will regularly update guest profile in Tock to build the database
• Writes correct and accurate tickets for all tables with all necessary information
• Has full daily knowledge of the CIP report
• Is directly responsible for the section before and during service
• Able to recognize long time guests and friends of The Inn
• Takes on additional responsibilities outside of service and improves upon them; floor plan, schedule, CGS, linens, candles, paycom, etc.
• Full knowledge of all beverages available
• Able to sell bottles of wine accurately and to the guests liking / specification
• Full knowledge of the property including details such as; who did this painting, where is this cabinet from, etc., as well as ongoing projects, current publications, recent reviews, etc.
• Assists management in staff performance reviews and promotes team members’ growth
• Master of all FOH position; can do anything, at any time, for any reason
• Able to orchestrate a private event
• Responsible for the fulfillment of training information for new staff
• Exemplifies leadership, professionalism, positive attitude, and accountability
• Utilizes channels of communication between all departments
• Embodies the Crisis Solver’ in giving direction and resolving issues
• Plays a role in recruiting
• Executes precisely in accordance with all Forbes 5-Star standards

QUALIFICATIONS

Required

• Exceptional communication skills
• 2 years’ prior fine dining experience
• Must be at least 21 years of age
• Must be well-groomed and well-presented with no visible tattoos
• Must have reliable transportation
• Advanced wine knowledge
• Must be able to work weekends / holidays and have a flexible work schedule
• Mastery of Forbes 5-Star standards

Desirable

• CMS 1 & 2 highly recommended
• Ability to communicate in a language other than English, preferably Spanish or French
• Certification in alcohol awareness program
• Certification in CPR
• Prior experience with Resortsuite and Tock
• Bartending experience

SKILLS

• Ability to communicate in English both orally and in writing
• Strong interpersonal communication skills both verbal and written
• Must always be organized and maintain cleanliness of workstation
• Ability to speak using clear and professional language
• Ability to multi-task in a fast-paced environment
• Ability to cross-train across multiple departments and assist when needed
• Ability to assist guests with questions about the property, history, and surrounding areas
• Ability to hold staff accountable through coaching and counseling

PHYSICAL DEMANDS

• Must be able to lift 30 lbs.
• Able to stand, bend and walk for long periods of time
• Frequent or occasional need to perform the following physical activities : reaching, bending, pushing, pulling, twisting, lifting and climbing

Last updated : 2024-05-18