Duties:

• Performs overall management for Contract support operations.
• Organizes, directs, and coordinates the planning and production of all Contract activities, projects, and support activities, including those of subcontractors.
• Oversees the development of or develops work breakdown structures, charts, tables, graphs, major milestone calendars, and diagrams to assist in analyzing problems and making recommendations.
• Demonstrates excellent written and verbal communication skills.
• Establishes and alters corporate management structure to direct effective and efficient Contract support activities.
• Must be capable of negotiating and making binding decisions for the Master Contractor.
• Develop and implement appropriate procedures and reporting for the implementation consistent with the overall program
• Client relationship and expectation management
• Vendor performance management
• Preparing work plans, status reports
• Managing communication, coordination, and performance of other stakeholders as needed
• Contribute to setting the required project pace by defining the corresponding project and individual responsibilities, objectives, tasks, schedules, and outputs
• Directly contribute to and share the responsibility for the project performance by planning, monitoring and adjusting project resources (people, budget, material, time)
• Manage project risks and issues: root cause analysis, implementation of corrective/preventive actions, compliance with PMI methodology, and continual process improvement efforts
• Create and sustain a culture that encourages high performance of individuals and teams
• Employee is expected to undertake any additional duties as they are assigned by their Manager

Education:

• Bachelor s Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or another related discipline. Master s degree and/or project management Professional (PMP) certification is preferred.

Experience:

• At least 12 years of experience in program or project management with a minimum of 2 years of healthcare project management experience.
• At least eight (8) years of experience in supervision or oversight of large IT or complex systems related programs or projects
• Experience implementing Medicaid administrative services systems or systems in the Behavioral Health space.
• Expert level risk management experience, and previous IV&V experience.
• Strong leadership aptitude to foster a positive work environment that considers the dynamics of physical, social, psychological, and environmental factors.
• Strong interpersonal skills to build client rapport and develop/discipline/reward employees.
• Solid analytical skills and ability to make decisions and solve problems.
• Excellent time management abilities
• Demonstrated problem-solving and customer service skills.
• Strong written and verbal communication skills
• Ability to work independently and manage work to a defined schedule
• Experience conducting meetings, interviews and making presentations
• Specific experience in evaluating quality assurance /quality control testing and User Acceptance Testing efforts
• Team player and a consistent, dependable performer with an excellent work ethic, flexible can-do attitude, and a results-driven commitment to success
• Ability to apply industry best practices and future state/federal mandates to existing systems