2 The Post Oak Hotel at Uptown Houston Jobs near me
The Post Oak Hotel at Uptown Houston is Hiring a Guest Relations Agent Near Houston, TX
The Guest Service Agent will be responsible to act as our guests’ first point of contact during their stay and manage all aspects of their accommodation
Responsibilities
- Be knowledgeable about The Post Oak and its services
- Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times
- Access all functions of computer system according to established procedures and standards.
- Answer department telephone within three rings, using correct greeting and telephone etiquette according to Forbes and AAA standards.
- Accommodate all requests for information in a congenial manner
- Process all guest check-ins/check-outs according to Forbes and AAA standards
- Set up accurate accounts for each guest checking in according to their requirements (i.e., share, separate room/tax/incidentals, comp); maintain guest history files on all guests
- Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 20 minutes to ensure completion and guest satisfaction
- Document and confirm reservations and cancellations
- Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity
- 1 year of Front Office experience or equivalent
- Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities
- Must speak, read, write and understand English
- Previous hotel experience, luxury or Forbes experience preferred
- Ability to work flexible schedules, including nights, weekends and holidays is required
- Physical demands: Stand for an entire work shift
- Multiple benefit plans to suit your needs
- Paid Time Off
- 401K
- Opportunities for advancement
- Positive and respectful work environment where diversity is valued
- Generous employee discounts on dining, retail, amusements, and hotels
- Community volunteer opportunities
- Complimentary parking and colleague meal
Job Summary
Full Time
$28k-37k (estimate)
06/01/2024
06/27/2024
thepostoak.com
Houston, TX
100 - 200
Related Companies
The job skills required for Guest Relations Agent include Guest Service, Front Office, Computer Systems, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Relations Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Relations Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Relations Agent positions, which can be used as a reference in future career path planning. As a Guest Relations Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Relations Agent. You can explore the career advancement for a Guest Relations Agent below and select your interested title to get hiring information.
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