Summary
An Account Specialist will work to maintain customer satisfaction by managing contact with customers through resolution of customer issues, support product delivery, and coordinate product orders. They will promote a work culture that represents the organization's vison, mission, and values.
Essential Functions

• Provide world class customer service
• Review reports and records to ensure bin management system is properly maintained
• Identify, source, and quote parts and process related customer orders
• Review and maintain customer pricing
• Build strong working relationship with all customer contacts
• Maintain at all times, a positive mental attitude to customers and fellow associates
• Replenish inventory in customer's facility. Work with Service Reps as needed to meet customer demands
• Service customer accounts as necessary
• Document key events and notes in Endries CRM system
• Provide technical part information to customer utilizing internal company engineering and quality support resources
• Deliver parts as needed
• Identify and actively pursue opportunities for continued revenue growth with existing customers
• Service the customer's VMI (Vendor Managed Inventory) program
• Improve customer relations by being pro-active and consistently involved in meeting the customer's requirements
• All other duties as assigned

Required Knowledge/Skills/Abilities

• Product knowledge is a plus
• Customer service skills
• Verbal and written communication skills
• Ability to follow through on project completion
• Good analytic and organizational skills
• Problem solving skills
• Proficiency with Microsoft Office products
• Self-motivated
• Great attention to detail
• Ability to move 50 lb. boxes frequently

Required Education and Experience

• Associate degree in Marketing, Business, or equivalent preferred
• Valid driver's license

At Endries International, our vision is to achieve uncommon results, together. We are innovators leveraging technology to deliver exceptional value to our customers. Our associates make a difference by passionately providing reliable, innovative, and efficient supply chain solutions through deeply rooted relationships. Endries International is a rapidly growing global fastener distribution company headquartered in Brillion, Wisconsin. Learn more: www.endries.com
Endries International is an equal opportunity employer. All qualified applicants will be considered for employment without attention to his or her race, color, religion, sex, sexual orientation, age, national origin, marital status, pregnancy, veteran status or because of a disability that does not prevent the individual from performing the essential functions of his or her job, as well any other legally protected class status.