Immediate interview
Job Title: IT Systems Analyst
Location: Lawrenceville, GA
Contract
Rate 67
Client Gwiinett county, GA
Local to GA state

JD:
Responsibilities:
1. User Assistance:
Respond to user inquiries and provide timely and effective technical support through various channels such as phone, email, and in-person interactions.
Assist end-users with hardware and software-related issues, troubleshooting problems to resolution.
2. Installation and Configuration:
Install, configure, and maintain desktop operating systems, software applications, and peripheral devices.
Ensure that systems are up-to-date with the latest software patches and updates.
3. Hardware Maintenance:
Conduct hardware diagnostics and resolve issues related to desktops, laptops, printers, and other peripherals.
Perform hardware upgrades and replacements as required.
4. Collaboration and Escalation:
Collaborate with the IT team to escalate and resolve complex technical issues.
Communicate effectively with end-users and escalate problems to higher-level support when necessary.
5. Security and Compliance:
Implement and enforce security measures to safeguard computer systems and data.
Ensure compliance with organizational IT policies and industry best practices.
6. Documentation:
Maintain accurate records of support requests, resolutions, and hardware/software inventory.
Create and update documentation for IT processes, troubleshooting procedures, and user guides.
7. User Training:
Provide basic training to end-users on IT concepts, applications, and best practices.
Foster a proactive approach to prevent common issues through user education.

Preferred Experience:
CompTIA A
CompTIA Network
ITIL v4 Foundation