Solar Works Energy is Hiring a Customer Experience Specialist (Bilingual) - Customer Service Representative Near Albuquerque, NM
Job Description * Must be Bilingual, speak, English-Spanish to apply* The Customer Experience Specialist handles helping the development of the telemarketing team as well as interfacing with customers via inbound calls, outbound calls, or through emails depending upon situational requirements. This position provides coaching for CSR's to ensure KPI's are being met as well as providing customer service support for existing, new, and potential customer needs. Essential Functions/Core Responsibilities
Ensure service delivered to our customers meets Key Performance Indicators (KPI's)
Coach and mentor agents; probe for understanding, use decision-support tools and resources to ensure departmental goals are met
Listen attentively to agent needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the agents to ensure departmental goals are being met
Maintain basic knowledge of Solar Works Energy's products and services
Schedule appointments for customers with Solar Works Energy Experts
Participate in activities designed to improve customer satisfaction and business performance
May offer additional products and/or services
Appropriately notating accounts as required
May respond to customer inquiries by sending them published materials or other relevant information via email
Job Type: Full-time Salary: $35,000.00 - $45,000.00 per year
Schedule:
Monday to Friday Reliably commute or planning to relocate before starting work (Required)
Additional Information
Solar Works is a Panasonic Elite Installer and ranked as the fastest growing solar company in the Southwest. Our unique strategy of building people to be expert marketers, sales professionals and sales leaders puts professionals in a place to have a career experience that is highly unique from the rest of the marketplace. Together we are committed to creating a company of excellence, and we understand that comes from the caliber of people we hire. Come meet with our executive team and we'll show you how this organization can impact your life in a way that no other company can! Requirements Candidate Profile * High school diploma or GED with six to twelve months of relevant experience preferred
6 months of management or coaching experience
Strong computer navigation skills and PC Knowledge
Ability to effectively communicate, both written and verbally
Dependable with strong attention to detail
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Tolerance for repetitive work in a fast-paced, high production work environment
Ability to work as a team member, as well as independently
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner