• Makes timely and appropriate contacts, determines and completes appropriate level of investigation to make determination of coverage, assess liability and determine damages for complex and specialized claims.
• Determines coverage, prepares coverage correspondence on appropriate claims, responds to coverage questions raised by insureds and others.
• Determines exposure, establishes adequate reserves and makes timely adjustments as required.
• Selects, assigns and directs activities of internal and external resources as required; including independent adjusters, appraisers and attorneys. Identifies questionable claims and consults with SIU for further direction as appropriate.
• Determines settlement value of the loss and negotiates proper settlement of claims within authority. Provides recommendations for settlement and disposition of claims exceeding authority level.
• Documents clearly and concisely all relevant activity on assigned files and makes recommendations for additional activity as appropriate.
• Anticipates and meets all customer needs (internal and external).
• May provide mentoring or training to other less experienced claim representatives.
• Stays abreast of state license requirements and participates in continuing education as required.
• Maintains a strong professional knowledge of regulatory and legal environments and applies this information effectively.

• Expert claims technical knowledge, and legal climate background is essential for associated business unit.
• Must have superior analytical, negotiation, decision making, problem solving, organizational and presentation skills. Must be a proven self-starter with strong multi-tasking and relationship management skills.
• Must be able to communicate professionally and effectively including expert oral, written and listening skills.
• Must be able to work both independently and as a member of a team and have the ability to interact with diverse groups of individuals.
• Must maintain a high level of accuracy, and provide follow-through on projects.
• Requires the ability to maintain confidential information.
• Must be able to work in a fast pace and rapidly changing environment.
• Demonstrated proficiency with computer software including Microsoft Office suite and other Claims tracking tools..
• Must maintain strong professional knowledge of industry trends, legislative issues and the marketplace for associated line of business.

• Bachelor’s degree or equivalent experience required.
• JD may be required depending upon the needs or requirements of a particular business unit.
• Minimum of 5-7 years of highly complex, commercial Surety claim handling experience

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