HomeTown Services: When it comes to maintaining comfort, keeping the lights on and water flowing, no one can compete with hometown heroes. HomeTown Services is a residential service provider in the South Central U.S. that provides homeowners with the highest-quality heating, AC, plumbing, and electrical repair and replacement services.

HomeTown Services is seeking a part time dispatcher to join our team.

Job Duties:

• Receive and prioritize calls for service.
• Schedule and dispatch vehicles or personnel to appropriate locations according to customer requests, specifications, or needs.
• Use computer-aided dispatch systems and other software to track and monitor vehicle locations and statuses.
• Maintain clear and effective communication with drivers, customers, and team members.
• Provide updates and instructions to drivers regarding routes, traffic conditions, and any changes in schedules.
• Respond to customer inquiries and provide information about services, schedules, and estimated times of arrival.
• Route service technicians after 5pm and on weekends to maximize time on-site and minimize drive time.
• Record and maintain logs of calls, services, and other relevant information.
• Ensure accurate data entry and update databases as required.
• Generate and review reports to identify and resolve issues or inefficiencies.
• Address and resolve issues or emergencies that arise during the dispatch process.
• Coordinate with maintenance and other departments to handle vehicle breakdowns or delays.
• Implement contingency plans to mitigate disruptions in service.
• Performs other duties as assigned.

What WE look for in YOU!

We want this position to be a great fit for you and for us. Possible candidates must possess the following:

• Experience as a dispatcher is a BONUS.
• Qualified candidates will have basic knowledge of the local geography and streets.
• Must be able to multi-task and work well under pressure. 
• Must be able to prioritize dispatches according to urgency. 
• Dispatchers must be organized and able to disperse service calls for up to 12 companies. 
• Communicate effectively under pressure with patience and positivity.
• Customer Service is a must! Work with the customers in a polite, friendly and respectful manner. 
• Dedication to customer satisfaction, attention to detail, great listener, punctual, and efficient - to name a few.

Whats in it for you?

• Extensive benefits package:
• Majority of employee Health premiums and a portion for dependents is paid by Company
• Dental and Vision coverage available at minimal cost to employees
• Short-term and Long-term disability options (LTD covered by Company)
• Additional Voluntary term-life coverage options
• 401K and Roth options with company match.
• Up to 3 weeks paid vacation
• Weekly pay
• Paid holidays

If you meet the requirements and want to join an amazing team – We would love to hear from you!

When it comes to maintaining comfort, keeping the lights on and water flowing, no one can compete with hometown heroes. HomeTown Services is a residential services provider in the South Central U.S. that provides homeowners with the highest-quality heating, AC, plumbing, and electrical repair and replacement services.