Resource Management Representative (Hybrid, San Diego, CA)

We are looking for a Resource Management Representative for a large global B2B high-tech company. This role will be responsible for the Assignment of incidents or cases to the support organization and workforce scheduling of support teams.

This is a 12-month contract (Extension possible). 40 hours per week hybrid role in the US. Must be comfortable working from Santa Clara office weekly on Wed/Thurs

This is a W2 employee of Stage 4 Solutions. Health benefits and 401K are offered.

Responsibilities:

• Act as the initial reviewer of arriving incidents for the determination of correct assignment group and categorization
• Work with tools, other dispatchers, team leads and managers to determine the best person to handle the incident
• Monitor incoming queues and transfer queues for new incidents and incidents that need to be reassigned
• Schedule technical resources on the Company Workforce Management portal
• Work with managers to build team schedules.

Requirements:

• 1 year working within a customer service environment.
• A good understanding of the ServiceNow platform is an advantage.
• Basic computer skills and operation system knowledge
• Help desk and/or customer support experience - an understanding of priorities, SLA
• Interpersonal skills - great communication, empathy, active listening, and a drive for growth.
• Critical thinking skills

Please submit your resume to our network at https://www.stage4solutions.com/careers/ (apply to the Resource Management Representative (Hybrid, San Diego, CA) role).

Please feel free to forward this job post to others you think may be interested.

Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates' qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information or other applicable legally protected characteristics.

Compensation: $30/hr - $39.48/hr