Job Profile Summary

At Derivco, we're not just a tech company; we're an invention house fuelled by a relentless drive to pioneer ground-breaking products and software solutions. Creativity and innovation are at the heart of everything we do.Our people are our greatest asset, and we empower them to act like owners, making tough decisions, taking calculated risks, and sharing in the rewards.

Our team of experts is constantly enhancing our AI to elevate the player experience in iGaming, drive efficiencies, and deliver exceptional results for our customers.Join our expanding team and be part of shaping tomorrow's innovations.

We are driven by tech excellence, constantly pushing the boundaries of innovation. Our team of developers and tech experts brings deep-rooted expertise in developing infrastructure, payment processing, and platform management, fuelled by an obsession with delivering exceptional products.

Derivco is committed to creating industry-leading solutions that blend industrial-strength platforms with unparalleled reliability and security. We seek individuals who share our bold ambitions and drive to reimagine the iGaming industry.

Job Description

Derivco is seeking a highly skilled and motivated Application Support Engineer to be part of our dynamic team. As a Technical Support Engineer at Derivco, you will play a crucial role in ensuring the smooth operation of our cutting-edge software products and maximizing their availability.

Responsibilities:

• Support, maintain, and update existing and new operator environments, acting as a key supporting mechanism for product/feature delivery.
• Provide exceptional service to ensure maximum availability of our products and services, minimizing interruptions during maintenance, upgrades, or enhancements.
• Collaborate with problem management teams and development teams to analyze and resolve issues, taking ownership of problem cases and implementing necessary improvements.
• Research, diagnose, troubleshoot, and identify solutions to resolve system issues, ensuring seamless operation.
• Take ownership of issues and problems, ensuring timely follow-up and resolution.
• Engage directly with development teams, acting as a conduit for effective collaboration and support.
• Ensure error-free software deployments, baselining staging environments, and maintaining consistency with live environments.
• Attend project planning and requirements sessions, completing project work on time and communicating progress to stakeholders.
• Conduct capacity reviews and provide capacity reports/updates to stakeholders.
• Lead departmental initiatives and special projects, resolving incidents and maintaining strong stakeholder relationships.
• Demonstrate flexibility and dedication by taking on additional, unplanned projects as required by the business.

Requirements:

• Proven experience in supporting, maintaining, and updating software environments.
• Resolution of customer incidence tickets
• Excellent collaboration and communication skills to work effectively with development teams and stakeholders.
• Ability to mentor and train junior team members, fostering a culture of knowledge sharing.
• Strong research and troubleshooting skills to identify and resolve system issues.
• Flexibility to provide standby support on a 24/7 basis during specified periods.
• Strong organizational skills to manage multiple projects and initiatives simultaneously.
• Willingness to work after hours when necessary to meet project deadlines.
• MSSQL / T-SQL.
• Experience with Windows Server 2019.
• Experience with PowerShell scripting skills or other scripting languages
• Experience using coding / scripting to automate manual tasks.
• Experience with CI / CD Pipeline Automation.
• Experience with Kafka.
• Experience with Kubernetes.
• Experience with Docker.
• Experience using YAML.
• Understanding Infrastructure as Code.
• Experience in Azure Application Insights.
• Experience with Azure DevOps.
• Experience with tools such as Terraform, Ansible.

Why Join Derivco

• Semi-annual bonus paid to employees with satisfactory performance
• 15 vacation days each year
• 10 sick days each year
• 14 paid holidays each year
• Company currently pays 80% of benefits costs for medical, dental, and vision coverages
• Company contributes to a Health Savings Account, if the high-deductible medical plan is elected (up to $1,500 for individuals/$2,500 for families)
• Eligible to contribute pre-tax funds to Flexible Spending Accounts (both medical and dependent care options are offered)
• 100% company-paid life, short-term disability, and long-term disability insurance benefits
• Access to various medical related services – EAP, virtual care, exercise rewards, travel assistance
• Eligible to contribute pre-tax funds to a commuter benefits account
• 401(k) employer match of up to 4%
• Various learning and continuing education opportunities

Join Derivco and be part of a company that is at the forefront of innovation in the gaming industry. Apply now to embark on an exciting journey with us!

Derivco is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles and circumstances and we are committed to equality of opportunity and to providing a productive working environment free from unfair and unlawful discrimination.