Department: 37504 Aurora St. Lukes Medical Center - Outpatient Rehabilitation: Franklin Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Full time 40 hours a week: Monday: 7:00am-4:00pm Tuesday: 8:30am-6:30pm Wednesday: 7:00am-4:00pm Thursday: 8:30am-6:30pm Friday: 7:00am - 11:00am Major Responsibilities: Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co-payments, and responds to routine requests for information. Schedules and maintains calendar of appointments, meetings, and travel. Coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation. Schedules patients and enters information into the computer system. Coordinates patient appointments with other areas or physician offices as needed. Answers and screens telephone calls, triages clinical calls and resolves problems appropriately. Assembles, copies, and releases patient medical records. Works with Medical Records Department regarding requests for notes/additional information. Generates basic reports, modifies/updates existing reports, and distributes reports as needed. Opens, sorts, and distributes mail and department documents efficiently. Operates and maintains office equipment (fax, printer, photocopier, etc.) and may order office supplies. Completes referrals, tracks, and follows up on need for re-authorizations, processes patient registration, and obtains required information. May process billing/reimbursement forms and other department records. Maintains logs and reports; performs simple calculations as needed. Assists with gathering, organizing, and compiling data for reports, meetings, etc. Licensure, Registration, and/or Certification Required: None Required. Education Required: High School Graduate. Experience Required: Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties. Knowledge, Skills & Abilities Required: Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings. Proficient in the use of Microsoft Office (Excel, Power Point, Access and Word) or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software. Strong organizational skills and attention to detail. Ability to effectively communicate (written, and verbal), build rapport, and relate to all people. Ability to operate standard office equipment. Physical Requirements and Working Conditions: Ability to sit, walk, stand, bend, and lift frequently throughout the workday. Must be able to occasionally lift items weighing up to 20 lbs. Must have functional speech, vision, and hearing. Operates all equipment necessary to perform the job. Exposed to a normal office environment. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We're redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties. Advocate Aurora Health is one of the 10th largest not-for-profit, integrated health systems in the U.S. with nearly 3 million patients served at more than 500 sites of care in Illinois and Wisconsin, including 28 hospitals. We're redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in a variety of specialties. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care