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Ezee Fiber is Hiring a Technical Service Representative - Nights Near Houston, TX
- Proven experience in technical support roles, preferably in the telecommunications or FTTH industry.
- High school diploma or equivalent is required
- Associate's degree in a relevant technical field (e.g., Telecommunications, Information Technology) or equivalent experience (preferred)
- Excellent communication and interpersonal skills.
- Analytical mindset with the ability to leverage data for decision-making.
- Proficiency in using CRM systems and sales analytics tools.
- Ability to adapt to a fast moving and changing environment.
- Ability to work independently.
- Must enjoy working with the public.
- Ability to troubleshoot and identify customers’ needs.
- Ability to multitask, prioritize and manage time effectively.
- Bilingual in Spanish is a plus but not required
- Competitive compensation package
- Full-Time
- Health, Dental and Vision insurance
- 401k match
Job Summary
Full Time
$40k-51k (estimate)
05/22/2024
07/20/2024
ezeefiber.com
Houston, Texas
Ceejay Reyes
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The job skills required for Technical Service Representative - Nights include Technical Support, Customer Service, Technical Services, Scheduling, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Service Representative - Nights. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Service Representative - Nights. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Service Representative - Nights positions, which can be used as a reference in future career path planning. As a Technical Service Representative - Nights, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Service Representative - Nights. You can explore the career advancement for a Technical Service Representative - Nights below and select your interested title to get hiring information.
If you are interested in becoming a Technical Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Service Representative job description and responsibilities
Technical service representatives help customers resolve technical problems associated with a product or service.
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Technical service representatives need to be current on technological developments and trends to be effective on their job.
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Technical service representatives maintain record of call transactions using computer systems and special tracking software.
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People experiencing tech related difficulties with hardware or software depend on technical service representatives to make things right.
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Guidance of the users to support them in becoming more productive.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Service Representative jobs
Understand the customer’s grasp of technology.
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Have a clear escalation pathway.
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Ability to use positive language.
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Consider a professional certification.
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Create a Service Catalog Template.
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Step 3: View the best colleges and universities for Technical Service Representative.
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