Reporting to the local Service Delivery Manager, IT L2 Support Analyst responds to and diagnoses problems through discussion with users; includes problem recognition, research, isolation, and resolution steps; typically resolves basic problems while referring more complex problems to intermediate and senior level; responsible for the planning of capacity and updating of hardware for interactive systems, network systems, and operational systems for various environments; interacts with other areas of the company to solve less complex problems, to standardize and to improve the efficiency of operational, interactive and network systems. Essential Functions: Perform on-site analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions, including on-site and remote users as needed Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels Receive and respond to incoming calls, email messages and or help desk tickets regarding desktop problems Performing routine inspections and upkeep of existing installations Configure and troubleshoot mobile devices, iPads, and iPhones Escalating complex problems to the appropriate support teams Prepare reference material and user guides Ability to lift and carry 50 lbs. of computer equipment Liaise with company’s technology vendors for prompt rectification of any problems or emergencies Coordinate with other IT infrastructure and application groups to provide ‘boots on the ground’ support to resolve incidents Qualifications: Bachelor’s degree in computer science or related field with 5 years of experience in a similar role 2 - 5 years of experience in an end-user desktop support role Experience with Microsoft Active Directory, Microsoft Desktop Operating Systems, Microsoft Office products including Teams, Adobe, TeamViewer, and other related desktop software Experience with Copier / Printer / Peripheral device installation and troubleshooting. Experience with Audio / Video and conferencing solutions Exceptional customer service and communications skills CompTIA A certification Bristow Group With its headquarters in Houston, Texas, Bristow Group is the leading provider of helicopter services to the worldwide offshore energy industry based on the number of aircraft operated, and one of two helicopter service providers to the offshore energy industry with global operations. With recent acquisitions of premium regional air carriers, Bristow provides point-to-point scheduled and charter transportation services, combining fixed-wing with rotary-wing services to clients around the world. Bristow has proudly served the offshore oil transport industry in major exploration and production arenas for 60 years and has been responsible for many industry-leading technological innovations. Equal Employment Opportunity Bristow Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Bristow Group is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the Human Resources Department at 337-335-2304 or accommodations@bristowgroup.com.